Bank Manager

Retail Banking Sales & Service Guide – Director Responsibilities Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects. Understand customer needs to provide sales and service in the best interests of the customer. Advise customers on products and strategies that meet their financial objectives and identify and make referrals to other business groups. Support sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. Act as an originator of consumer loans (U.S. Only) in accordance with Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act) and obtain necessary federal registration. Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviours. Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attract, retain, and enable the career development of top talent; recognize and reward performance; coach employees; and manage poor performance. Develop and execute a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives. Conduct sales calls, establish a personal referral network, and perform other business development activities. Conduct cold calls to prospective customers to develop new customer relationships. Develop and maintain a network in the community to enhance the Bank’s visibility and build a strong referral source for new potential business. Participate in community activities and support the Bank’s community involvement. Maintain high‑touch relationships with key branch customers and prospects within the market. Resolve customer‑related issues using knowledge of bank services, products, and processes. Fulfil sales and service activities for the customer in accordance with approved procedures. Build the business plan for the branch and influence and negotiate to achieve business objectives. Identify emerging issues and trends to inform decision‑making; conduct independent analysis and assessment to resolve strategic issues. Monitor sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues. Lead the implementation of new programs, products and processes within the branch and coordinate the implementation of national and regional sales and service initiatives. Monitor the service request and problem resolution processes for adherence to national standards. Provide technical training and support to branch employees to maintain operational and sales effectiveness and recommend improvements. Plan and control unit operating expenses in accordance with forecasts. Manage transactional outcomes for customer calls or defer to appropriate internal business groups; resolve complex or unresolved customer situations or escalate to the next higher manager for resolution. Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations. Build effective relationships with internal/external stakeholders and maintain the confidentiality of customer and Bank information. Identify and report suspicious patterns of activity suspected to be related to money laundering. Comply with all legal and regulatory requirements for the jurisdiction and exercise judgment to identify, diagnose, and solve problems within given rules. Qualifications Typically between 4–6 years of relevant experience and a post‑secondary degree in a related field of study or an equivalent combination of education and experience. Previous supervisory or management experience – preferred. In‑depth knowledge of retail banking products and services. Advanced knowledge of competitive marketplace and trends in product offerings. Working knowledge of branch operational processes and policies, branch technologies, processes, and performance metrics. Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. Technical proficiency gained through education and/or business experience. Verbal & written communication skills – in‑depth. Collaboration & team skills – in‑depth. Analytical and problem‑solving skills – in‑depth. Influence skills – in‑depth. Data‑driven decision making – in‑depth. Compensation & Benefits Salary: $51,800.00 – $95,900.00 (Salaried). Salaries vary based on location, skills, experience, education, and qualifications for the role and may include a commission structure. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Additional incentives, discretionary bonuses, and other perks may be provided. Equal Employment Opportunity Statement BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to our accommodations team and let us know the nature of your request and your contact information. #J-18808-Ljbffr