Customer Relationship Management Specialist

VENDOR MANAGED INVENTORY (VMI) SPECIALIST

Industrial Distribution / Manufacturing Support | Brookville, PA & Surrounding Areas

Compensation & Benefits:

• Base Salary: $45k-$50k (flexible for experienced background)
• Paid vehicle allowance and mileage reimbursement
• Medical, dental, and life insurance
• 401(k) with company match
• Paid time off (PTO), sick time, and paid holidays.

Location: Work from home with customer visits with the greater Brookville, PA area

About the Opportunity

We are seeking a highly motivated and customer-focused Vendor Managed Inventory (VMI) Specialist to support multiple manufacturing and industrial customer accounts throughout the Brookville, PA region. This is an excellent opportunity for an organized, hands-on professional who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships while managing inventory operations. The VMI Specialist plays a critical role in ensuring customers maintain optimal inventory levels, operational efficiency, and uninterrupted production flow. This position combines inventory management, customer service, logistics coordination, and field-based account support within industrial and manufacturing facilities.

About the Company

Join a highly respected, family-owned industrial distributor with more than 70 years of success supporting manufacturing and industrial customers throughout the Northeast. Known for its strong employee retention, customer-first culture, and long-standing industry relationships, the company has built a reputation as a trusted partner in industrial distribution, inventory management, and operational support. With 150+ employees across multiple regional locations, the organization delivers a comprehensive portfolio of industrial and MRO solutions including cutting tools, abrasives, safety products, packaging supplies, machinery, maintenance products, and inventory management programs. This is an excellent opportunity to join a stable, growth-oriented company that values teamwork, operational excellence, and long-term career development.

Key Responsibilities

• Manage on-site Vendor Managed Inventory (VMI) and storeroom operations for manufacturing and industrial customers
• Deliver, receive, stock, replenish, and organize industrial products, tools, equipment, and MRO supplies
• Monitor customer inventory levels and proactively coordinate replenishment to ensure uninterrupted operations
• Perform cycle counts, inventory audits, and stock reconciliations to maintain high levels of inventory accuracy
• Track and manage open orders, backorders, and delivery schedules to support customer satisfaction and on-time fulfillment
• Utilize ERP systems, inventory management software, and Microsoft Office tools to maintain accurate inventory and reporting data
• Generate and distribute inventory reports, usage analysis, and replenishment documentation as required
• Build strong relationships with customer personnel through consistent communication, responsiveness, and service support
• Maintain clean, organized, and safe storeroom environments while following company and customer safety procedures
• Work independently across multiple customer sites while effectively communicating operational updates, issues, and recommendations to leadership

Qualifications

• High school diploma or GED required; trade school or technical training preferred
• Minimum of 2 years of experience within manufacturing, industrial distribution, warehouse, inventory, or supply chain environments
• Experience with ERP systems, inventory control software, RF scanners, or warehouse management systems preferred
• Strong organizational, multitasking, and problem-solving skills
• Ability to work independently with minimal supervision in customer-facing environments
• Excellent communication and interpersonal skills with a strong customer-service mindset
• Valid driver’s license, clean driving record, and reliable transportation required
• Ability to lift materials and work within manufacturing environments including exposure to dust, oils, machinery, and industrial shop conditions