Field Service Engineer

Flooring Company looking for Installation Service Coordinator

This Jobot Job is hosted by: Ba Tran
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Salary: $50,000 - $70,000 per year

A bit about us:

We are a Manufacturer and installer of high grade industrial flooring

Why join us?

• Generous Compensation
• 100% Covered Benefiters for employee (Medical, Vision, Dental)
• 401k Match (100% up to 4%)
• 2 Weeks PTO
• 1 Week Sick Pay
• Paid Holidays
• Annual Bonus/Profit Share

Job Details

Job Details:

We are seeking an experienced Permanent Installation Service Coordinator to join our team in the Manufacturing/Sales and installation industry. This exciting role is central to our operations, ensuring the seamless coordination of our installation services. The successful candidate will be a key liaison between our sales, service, and installation teams, and our valued customers. This role requires a highly organized, detail-oriented, and customer-focused individual with a strong background in service coordination within a manufacturing environment.


Responsibilities:

1. Coordinate and schedule installation services, ensuring optimal use of resources and timely completion of projects.
2. Utilize CRM systems to effectively manage customer interactions and maintain accurate records of service requests, installation schedules, and customer feedback.
3. Monitor and report on Key Performance Indicators (KPIs) related to installation services, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
4. Collaborate closely with the sales team to understand customer requirements and ensure services are aligned with sales agreements.
5. Provide exceptional customer service, resolving issues promptly and professionally, and maintaining strong relationships with customers.
6. Assist with the selection and procurement of flooring materials, ensuring quality standards are met and installations are carried out as per design specifications.
7. Provide administrative support as needed, including data entry, document preparation, and record keeping.
8. Work with various internal teams to streamline processes and improve the overall efficiency of the installation service department.

Qualifications:

1. A minimum of 5 years of experience in a service coordination role within the manufacturing industry, preferably with a focus on permanent installations.
2. Proven experience with CRM systems is essential, with a strong understanding of how to leverage these tools to enhance customer relationships and service delivery.
3. Demonstrated ability to monitor and report on KPIs, with a results-driven approach to achieving business objectives.
4. Excellent customer service skills, with a proven ability to resolve issues promptly and maintain strong customer relationships.
5. Experience in a sales or sales support role would be highly advantageous, particularly within a manufacturing or installation setting.
6. Knowledge of flooring materials and installation processes would be beneficial.
7. Strong administrative skills, with a high level of accuracy and attention to detail.
8. Proficiency in data entry and the use of standard office software, including word processing, spreadsheets, and email.
9. Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
10. Excellent communication skills, both written and verbal, with the ability to effectively liaise with customers and internal teams.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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