IT Support Engineer L2/L3 FULL TIME Hybrid Position - Corona, CA MSP

Job Description

Job Description

About Us: Onsite Computing is a leading provider of comprehensive IT solutions and support services. We are committed to delivering exceptional service and innovative technology solutions to our clients. Our team is composed of dedicated professionals who thrive in a collaborative and dynamic environment.

Job Description:

We are seeking an experienced and highly skilled Level 2/3 IT Support Engineer to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical issues, mentoring junior technicians, and contributing to the continuous improvement of our support processes.

Key Responsibilities:

• Provide advanced troubleshooting and resolution for complex hardware, software, and network issues.
• Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.
• Perform root cause analysis to identify and address recurring technical problems.
• Configure, maintain, and troubleshoot servers, network devices, and other critical infrastructure.
• Assist with the deployment and management of IT projects, including system upgrades and migrations.
• Document and maintain detailed records of support requests, resolutions, and best practices.
• Collaborate with other IT teams to ensure seamless integration and operation of systems.
• Stay current with emerging technologies and industry trends to provide informed recommendations.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Min of 7 years of experience in a technical support role. 4 years at a Level 2 or higher position. 2 years MSP experience a plus
• Strong knowledge of Windows and Linux operating systems, networking protocols, and enterprise-level hardware and software.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to the latest technologies and tools.
• Flexible working hours and remote work options.

 

Company Description

Onsite Computing is a veteran owned Managed Services Provider (MSP) headquartered in Corona, California. For over 25 years, we've helped businesses throughout Southern California improve their technology, cybersecurity, and IT operations.

We specialize in managed IT services, cloud solutions, cybersecurity, compliance, and strategic IT consulting for small and midsize businesses. Our team is known for delivering exceptional customer service, solving complex technical challenges, and building long-term relationships with our clients.

At Onsite Computing, we believe our employees are our greatest asset. We foster a collaborative, team-oriented culture where integrity, continuous learning, and professional growth are valued. Team members have the opportunity to work with modern technologies, tackle diverse projects, earn certifications, and advance their careers while making a meaningful impact on the businesses we serve.

If you're passionate about technology, enjoy helping others, and want to be part of a company that invests in your success, we'd love to hear from you.

Company Description

Onsite Computing is a veteran owned Managed Services Provider (MSP) headquartered in Corona, California. For over 25 years, we've helped businesses throughout Southern California improve their technology, cybersecurity, and IT operations.\r\n\r\nWe specialize in managed IT services, cloud solutions, cybersecurity, compliance, and strategic IT consulting for small and midsize businesses. Our team is known for delivering exceptional customer service, solving complex technical challenges, and building long-term relationships with our clients.\r\n\r\nAt Onsite Computing, we believe our employees are our greatest asset. We foster a collaborative, team-oriented culture where integrity, continuous learning, and professional growth are valued. Team members have the opportunity to work with modern technologies, tackle diverse projects, earn certifications, and advance their careers while making a meaningful impact on the businesses we serve.\r\n\r\nIf you're passionate about technology, enjoy helping others, and want to be part of a company that invests in your success, we'd love to hear from you.