Quality Assurance Specialist - New Berlin, WI

Manufacturing Quality Assurance Specialist

CableMaster, a GCG company, is seeking a Manufacturing Quality Assurance Specialist to join their tight-knit production team and help maintain and strengthen the quality systems, processes, and standards that support our wire and cable manufacturing operations and OEM customers!

This is a hands-on quality role for someone who enjoys working directly with manufacturing teams and cross-functional partners to solve problems, improve processes, and ensure products consistently meet customer and industry requirements. You'll support our Quality Management System, conduct audits and inspections, investigate quality issues, maintain critical quality documentation, and help drive corrective actions and continuous improvement initiatives throughout the operation.

You'll also serve as an important technical resource for quality standards and processes, helping employees understand requirements and building a culture in which quality is part of how work gets done every day.

This is a full-time, onsite position based at CableMaster's New Berlin, Wisconsin facility. No travel is required. Location Address: 5349 S Emmer Drive, New Berlin, WI 53151

What You'll Do

• Partner with the Quality Manager to maintain and continually improve the company's Quality Management System (QMS), ensuring alignment with customer requirements, applicable industry standards, and internal quality expectations.
• Conduct and support internal and external quality audits, identify nonconformances and process gaps, document findings, and help drive corrective and preventive actions through resolution.
• Monitor, develop, and analyze quality metrics to identify trends, measure product and process performance, and prioritize continuous improvement opportunities.
• Lead and support root cause analysis and problem-solving activities related to product quality, process performance, customer concerns, and recurring quality issues.
• Support customer complaint investigations by inspecting returned products, gathering relevant information, identifying potential causes, and helping coordinate timely corrective action.
• Maintain traceability of customer and product requirements through production, final inspection, nonconformance documentation, and defect resolution.
• Develop, document, maintain, and improve quality assurance processes, and provide employees with training and guidance on those processes.
• Support continuous improvement initiatives across products and manufacturing processes, working with cross-functional teams to improve quality, consistency, efficiency, and confidence in finished products.
• Serve as a technical resource for applicable IPC standards and provide quality and compliance training to employees as needed.
• Write, review, and revise quality documentation including Standard Operating Procedures (SOPs), work instructions, process flows, control plans, and Process Failure Mode and Effects Analyses (PFMEAs).
• Maintain the document control system to help ensure quality documents are current, accurate, properly controlled, and available to the employees who need them.
• Lead and maintain the calibration system, helping ensure measurement and inspection equipment is appropriately tracked, calibrated, and documented.
• Maintain supplier and internal chemical compliance records and supporting documentation.
• Review supplier Production Part Approval Process (PPAP) documentation, identify gaps or concerns, and provide feedback to suppliers as appropriate.
• Prepare and maintain PPAP documentation for submission to customers and support First Article Inspection (FAI) and related quality documentation requirements.
• Partner with production, engineering, operations, suppliers, and other functional teams to identify quality risks and resolve issues before they affect customers or production performance.
• Identify quality and compliance training needs and help coordinate appropriate training and follow-up.
• Promote a culture of continuous improvement by identifying opportunities to strengthen manufacturing and business processes while supporting customer requirements for quality, delivery, and reliability.
• Communicate effectively with employees at all levels of the organization as well as customer quality teams, engineers, suppliers, and third-party auditors.
• Perform other duties, tasks, or projects as assigned.

What You'll Bring

Required Qualifications

• 3+ years of professional experience in quality assurance, quality engineering, manufacturing quality, or a closely related role
• Previous experience conducting or supporting quality audits
• Working knowledge of Quality Management Systems and quality methodologies, including ISO 9001 and related quality standards
• Experience with quality tools and processes such as root cause analysis, corrective action, process improvement, quality metrics, and nonconformance management
• Knowledge of PPAP processes and quality documentation used to support manufacturing and customer requirements
• Ability to review, create, and maintain technical quality documentation such as SOPs, work instructions, control plans, process flows, and PFMEAs
• Strong analytical and problem-solving skills, including the ability to investigate quality issues, determine root causes, and help implement sustainable corrective actions
• Strong attention to detail and the ability to maintain accurate quality records and documentation
• Effective written and verbal communication skills, with the ability to work collaboratively with production employees, managers, engineers, suppliers, customers, and auditors
• Ability to influence and guide cross-functional teams without direct reporting authority
• Ability to work effectively in a manufacturing environment that routinely involves standing, walking, sitting, bending, and other movement throughout the facility

Preferred Qualifications

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, a related field preferred
• ISO 9001 or IATF 16949 Lead Auditor certification
• Experience working within ISO 9001 and/or IATF 16949 quality systems
• Knowledge of PPAP and First Article Inspection requirements, including familiarity with AS9100-related FAI practices
• Familiarity with wire and cable manufacturing, cable assemblies, wire harnesses, or related manufacturing processes
• Knowledge of relevant IPC standards, including IPC/WHMA-A-620, IPC-A-610, and J-STD-001
• Experience supporting supplier quality activities, including supplier PPAP reviews and corrective actions
• Experience managing calibration, document control, or chemical compliance programs
• Familiarity with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies

What We Offer

• Competitive base salary and eligibility for annual bonus based on company and individual performance
• Comprehensive health coverage with multiple plan options (CDHP and PPO)
• Company-paid life and disability insurance, 401(k) with company match, supplemental insurance options
• Generous time off including PTO, paid holidays, parental leave, and compassionate care leave
• Wellness and support programs (EAP, wellness incentives, telehealth)
• Extras including dental/vision, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection
• An employee-centric culture that values and truly appreciates our most important asset: You!

About CableMaster

CableMaster, a GCG company, is a custom wire and cable distribution and manufacturing partner based in Wisconsin. The company specializes in cord sets, cable assemblies, wire harnesses, and bulk wire and cable solutions for OEMs and electrical product distributors.

Working closely with customer engineering and design teams, CableMaster delivers high-quality components that meet demanding technical requirements while helping to optimize installation efficiency and cost. The company also supports customers through strong quality assurance practices, supply chain expertise, and vendor-managed inventory programs designed to keep production moving and minimize disruptions.

CableMaster serves customers across a variety of industries, including lighting, food service equipment, electronics, industrial equipment, power generation, home generators, and telecommunications.

About GCG

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe.

We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates, and the communities we serve.

Our Use of AI in Recruiting

At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments