Call Center Services Representative 3

Overview:

DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Call Center Services Representative 3

Location: Irving, TX

Duration: 12 months

Basic Qualifications:

*) High school diploma/GED or bachelor's degree + 5 years relevant experience.

*) Experience in an HR shared services or call center environment.

*) Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.

*) Utilization of case-management or ticketing systems in a high-volume support environment.

*) Advanced Microsoft Office skills (Excel, Word, PowerPoint).

*) Strong analytical, problem-solving, and troubleshooting skills.

*) Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.

*) Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.

*) Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.

Preferred Qualifications:

*) Strong knowledge of or experience with Service Now and Workday tools.

*) Strong knowledge of Human Resources and/or Shared Services practices.

*) General knowledge of Payroll and Timekeeping.

*) General knowledge of Travel and expense reporting.

Skills:

High school diploma/GED or bachelor's degree + 5 years relevant experience.,Experience in an HR shared services or call center environment.,Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.,Utilization of case-management or ticketing systems in a high-volume support environment.