Technical Customer Care Specialist

Working remotely within a commutable distance to specified hub locations, the full-time Technical Customer Care Specialist will manage client interactions via phone and email, providing technical support for Dealertrack products while maintaining expert-level knowledge and logging customer information accurately. Key responsibilities Handle routine customer inquiries related to product usage and technical support issues Maintain expert-level knowledge of Dealertrack Solutions and accurately log customer information in the CRM system Facilitate communication between the Support Team and other departments to resolve customer cases efficiently Required qualifications High School Diploma/GED Less than 2 years of experience in a technical support role Ability to troubleshoot and document system performance and functionality issues Experience with CRM case logging and interaction distribution systems is preferred Flexibility to work extended hours, including weekends, as needed