Route Service Representative

Job Description

Job Description

Pay Range: $22.00hr - $25.00hr

Job Overview:

The Route Service Representative serves as the primary contact to the public and customers, representing the organization. This position performs day-to-day route operations by serving client needs regarding properly tracking, sorting, storing, and transporting patient specimens and other materials, including supplies and patient results.

Duties and Responsibilities:

• Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end-of-day vehicle checks, dress code, code of conduct, and all organization policies and procedures.
• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
• Responsible for operating company vehicles safely while maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools, including route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, and observation reports.
• Follow route as scheduled and sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, including the utilization of a specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
• Follow all scan and documentation requirements, including tissue/irreplaceable and frozen tracking processes.
• Place door hangers for will-call clients with no specimens out and for daily clients who regularly provide specimens when none are available at scheduled pickup, notifying the supervisor or team leader for next-morning follow-up.
• Communicate with dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing, and all client notes up to date.
• Maintain attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment, including scanners, telephones, and vehicles, and communicate any deficiencies with equipment.
• Document and provide appropriate customer satisfaction information to logistics management.
• Maintain professionalism and a service orientation with clients using core service standards and principles.
• Demonstrate organizational behaviors including agility, customer focus, transparency, teamwork, and performance orientation.

Job Qualifications:

• Have 3+ years of licensed driving experience.
• Possess a valid driver's license with no restrictions; provisional licenses or learner's permits are not acceptable.
• Have no more than two moving violations in the past 36 months, with none in the most recent 12 months.
• Have no DUI convictions reported via MVR or background check.

Preferred Work Experience:

1+ years of experience in a customer service, logistics, or delivery-related role is strongly preferred.

Knowledge:

• General computer knowledge and experience with handheld scanner equipment preferred.

Skills:

• Strong customer service skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong sense of collaboration.
• Strong communication skills.
• Strong decision-making skills.
• Customer focus, integrity, and composure.
• Ability to act with a sense of urgency and importance.
• Professionalism, honesty, respect, and patience.
• Drive for results.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to travel.
• Ability to use phone and handheld devices extensively.
• Ability to stand, sit, walk, and drive for prolonged periods.
• Ability to demonstrate fine dexterity with hands and steadiness.
• Ability to lift 25 lbs, occasionally up to 40 lbs.
• Ability to carry up to 15 lbs for several minutes at a time.
• Ability to maintain constant mental visual attention to details in limited light scenarios.
• Ability to balance.
• Ability to bend and kneel.
• Ability to push and pull.
• Ability to reach and twist.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.