Service Manager

Seeking an experienced Service Manager to lead the Field Service Department. In this role, you’ll oversee a team of Service Technicians responsible for installing, maintaining, and servicing lubrication dispensing systems across automotive, industrial, and quick lube environments. This is a hands‑on leadership role ideal for someone who thrives in a fast‑paced, technical field environment and is passionate about delivering high‑quality service and customer satisfaction. Primary Roles/Responsibilities: Lead and manage the Service Department, ensuring revenue generating operations and high-quality service delivery standards. Collaborate with internal teams and external vendors to ensure services are completed, providing technical support when required. Manage departmental budgets and resource allocation to meet service demands efficiently and cost‑effectively. Utilize company software to track work orders, monitor performance metrics, and generate reports. Communicate clearly and professionally with customers, vendors, and internal stakeholders to ensure high levels of satisfaction and service quality. Ensure all service activities comply with safety regulations, environmental standards, and company policies. Ensure the timely completion and quality of the installation and repair of lubrication dispensing equipment, including bulk tanks, reels, pumps, meters, and control systems. Facilitate or personally provide on‑site support to customers by designing and recommending equipment configurations tailored to automotive, industrial, and quick lube applications. Support the troubleshooting of complex system issues and provide technical guidance to service technicians and customers to ensure timely and effective resolution. Ensure that the team of Service Technicians are trained and evaluated to promote skill development, safety awareness, and operational excellence. Facilitate the assessment of equipment performance and recommend improvements or upgrades. Work Environment & Physical Requirements: Regular work at customer sites, warehouses, and service locations Exposure to industrial environments, equipment, and varying conditions Ability to lift up to 50 lbs and perform physical activity during site visits Comfortable working indoors and outdoors, including in inclement weather Key Must Have’s: Looking for someone with 5+ years in a service manager type role – ideally with lubricants (industrial equipment, field service, or similar). 2+ years of supervising/leadership managing technical or field service teams. Strong mechanical/technical aptitude (fluid handling or similar systems preferred). Ability to troubleshoot complex systems and guide others to solutions. Excellent communication skills—able to translate technical concepts to customers. Strong organizational and problem‑solving abilities. Experience managing multiple projects in a fast‑paced environment. Proficiency with Microsoft Office, Teams software and service management tools. Help come up with and define KPIs to drive revenue through service and monitor and report against the metrics If they understood Power BI for reporting, that would be a huge plus. Must be very Customer Service focused. Must be able to create great client relationships. Must have Budget Experience and P&L Responsibility Safety knowledgeable of shop type environment. They will manage and also need to be hands on with people or if something needs to be fixed and everyone is busy, they may need to visit the client and take care of it. Can not have a non‑compete in the industry. Preferred Experience: Background in automotive, industrial, or quick lube environments. Experience designing workflows or equipment layouts for safety and efficiency. #J-18808-Ljbffr