Key Holder: Severna Park, MD

Key Holder Position

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary

Key Holders are responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

Job Functions

Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties

Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Open and close registers

Responsible for counting money and making bank deposits while manager on duty

Protect company assets by following all loss prevention procedures; train staff on same

Maintain an open and positive relationship with store management team

Address all safety concerns immediately

Report all incidents and accidents immediately and complete online report form

Update store management team about the progress of the store and staff on a regular basis

Actively participate in daily huddle meetings

Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory

Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation

Monitor all store transfers and expedite all outstanding transfers

Responsible for opening and closing the store and securing all store assets

Process damaged and defective goods in a timely and accurate manner

Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware

Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

Be "customer ready" whenever you are on the stage/sales floor

Recommend related items when appropriate and executes S.A.L.E.S. process

Maintain awareness of all promotions and advertisements

Uphold merchandising and store cleanliness standards

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Know the proper way to answer the telephone

Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor

Advise store management of any pricing errors

Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys

Ensure all shipments are packed out in its proper home and all overstock is away

Follow and enforce all policies in the company handbook

Complete other duties as assigned

Qualifications

• Retail Sales experience 1 year (Preferred)
• Retail Math experience 1 year (Preferred)
• Leadership experience 1 year (Preferred)
• Bi-lingual (Preferred)

Physical Requirements

Essential Physical Ability: Frequency - Requirement

Walking: Frequent - Flat surfaces from point to point

Standing: Constant - All work performed on feet

Sitting: None

Stooping: Frequent - To pick up cartons at floor level

Reaching: Frequent - To a height of 6 feet

Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.

Pushing/Pulling: Frequent - Move hand jacks from place to place

Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more

Climbing: In-frequent - Stairs in storage rooms. ladders

Vision: Constant - Read labels, recognize boxes, safety in working

Hearing: Constant - Safety signals