Key Holder: Severna Park, MD
Ace Hardware
Key Holder Position
We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!
Position Summary
Key Holders are responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.
Job Functions
Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties
Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Open and close registers
Responsible for counting money and making bank deposits while manager on duty
Protect company assets by following all loss prevention procedures; train staff on same
Maintain an open and positive relationship with store management team
Address all safety concerns immediately
Report all incidents and accidents immediately and complete online report form
Update store management team about the progress of the store and staff on a regular basis
Actively participate in daily huddle meetings
Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory
Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
Monitor all store transfers and expedite all outstanding transfers
Responsible for opening and closing the store and securing all store assets
Process damaged and defective goods in a timely and accurate manner
Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Be "customer ready" whenever you are on the stage/sales floor
Recommend related items when appropriate and executes S.A.L.E.S. process
Maintain awareness of all promotions and advertisements
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
Advise store management of any pricing errors
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Follow and enforce all policies in the company handbook
Complete other duties as assigned
Qualifications
- Retail Sales experience 1 year (Preferred)
- Retail Math experience 1 year (Preferred)
- Leadership experience 1 year (Preferred)
- Bi-lingual (Preferred)
Physical Requirements
Essential Physical Ability: Frequency - Requirement
Walking: Frequent - Flat surfaces from point to point
Standing: Constant - All work performed on feet
Sitting: None
Stooping: Frequent - To pick up cartons at floor level
Reaching: Frequent - To a height of 6 feet
Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.
Pushing/Pulling: Frequent - Move hand jacks from place to place
Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more
Climbing: In-frequent - Stairs in storage rooms. ladders
Vision: Constant - Read labels, recognize boxes, safety in working
Hearing: Constant - Safety signals
Ace Hardware$16.5 - $23 per hour
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