Front Desk Representative

We are seeking a professional, organized, and customer-focused individual to join our team and create a welcoming first impression for every patient and caller. In this role, you will serve as a central point of contact, helping ensure smooth daily operations, clear communication, and a positive experience for patients, and team members.

What You Will Do

• Greet and assist patients and visitors in a friendly, professional, and efficient manner.
• Answer and route incoming phone calls, emails, and other inquiries promptly.
• Provide accurate information and support to patients, and internal staff.
• Manage check-ins, check-outs, appointments, sign-ins, and related front desk activities.
• Maintain an organized and presentable reception area.
• Handle scheduling, calendar updates, and basic administrative tasks as needed.
• Receive, sort, and distribute mail, faxes, deliveries, and packages.
• Support coordination with team members to help daily operations run smoothly.
• Assist with data entry, recordkeeping, and document preparation when needed.
• Follow company procedures to ensure confidentiality, accuracy, and professionalism.

What We’re Looking For

• Strong interpersonal and communication skills.
• Professional, courteous, and service-oriented approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency with common office software and basic computer systems.
• Ability to learn new systems and processes quickly.
• Dependable, punctual, and able to work independently or as part of a team.
• Previous customer service or administrative experience is preferred.

Preferred Qualifications

• Ophthalmology or Optometry experience
• Experience in a medical receptionist, administrative support, or guest services role.
• Familiarity with phone systems, scheduling tools, and office equipment.
• Basic knowledge of data entry, filing, and record management.

What We Offer

• Comprehensive Health Coverage 
• Paid Time Off
• 401K