NV OTP/Facilities

Job Description

Job Description

About the Role

We’re looking for a skilled and proactive Facilities/Technology Technician to lead equipment maintenance and technology operations across our Nevada restaurant locations. This role blends hands-on care of commercial cooking equipment with tech-savvy troubleshooting, ensuring our kitchens and systems run smoothly from Carson City/Hawthorne to Elko/Ely.

Key Responsibilities

Facilities & Equipment

• Lead and maintain commercial cooking equipment to golden standards across all NV restaurants

• Direct and complete preventative maintenance on all equipment

• Order and ensure availability of parts and equipment

• Partner with Operations and Facilities Supervisor for new or updated equipment needs

• Communicate equipment standards and updates to restaurant teams

• Utilize and update the company’s work order system; maintain inventory of parts and tools

• Complete Technology Travel Paths 

• Install and update technology hardware and software 

• Monitor, prioritize, and complete open support tickets

• Troubleshoot hardware and software issues efficiently

• Open and complete any required work associated with support tickets

• Attend necessary trainings, meetings, and conferences

• Stay current with hardware/software processes via the OTP Portal

• Track, develop, and train Field OTPs

• Manage and audit hardware inventory

• Communicate respectfully and effectively with both field and office staff

• Paid Training 

We invest in your growth with hands-on, specialized training in:

• Avo
• Henny Penny
• Taylor
• OTP 

Once all credentials are acquired, employees are expected to maintain and renew them as required to remain in good standing.

Benefits

• Health, Dental, and Vision Insurance 

• Paid Time Off

• Family Medical Leave Act (FMLA)

• Flexible Schedule 

• Employee Meal Discount 

• Employee Assistance Program and Tuition Reimbursement 

• Referral program 

• Monthly phone allowance

• Company-provided uniforms and tools

• Paid training and ongoing professional development

• Travel allowance may be provided in lieu of vehicle 

• All hotel expenses covered for overnight travel and Per diem provided 

Requirements

• Valid driver’s license with a clean driving record

• Eligible for company-provided insurance

• Strong technical aptitude with experience in commercial kitchen equipment and IT systems

• Excellent organizational and communication skills

• Willingness to travel across NV restaurant locations