Commercial Onboarding and Operations Manager

Commercial Onboarding & Operations Manager

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact on the lives of patients across the globe, we'd like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

About the Role

As a key member of the Urology team, the Commercial Onboarding & Operations Manager is responsible for coordinating and executing end-to-end onboarding and sales operations activities that enable the effectiveness and readiness of the U.S. commercial sales force. The position plays a critical role in preparing new commercial hires and supporting field teams by ensuring timely onboarding, structured training execution, operational compliance, and access to required tools, systems, and resources. By partnering closely with Sales Leadership, Territory Training Managers, Clinical, HR, Finance, and Fleet/Expense stakeholders, this role helps establish a strong foundational experience that supports clinical understanding, scientific credibility, and business readinesspositioning employees for success from their first day in the field and enabling scalable, compliant commercial growth.

• Provide sales operations support for the U.S. Commercial organization, including onboarding, deployment, and delivery of world-class training programs.
• Serve as a trusted partner to Sales Leadership and cross-functional teams on sales support, operational readiness, and execution needs.
• Lead and deliver assigned projects focused on improving efficiency, reducing unnecessary costs, and supporting commercial revenue growth initiatives.
• Manage vendor credentialing programs and ensure new commercial hires have required system access, tools, equipment, training, and compliance documentation.
• Drive continuous improvement by streamlining onboarding, training, and sales support processes, while developing and maintaining documentation, playbooks, and process guides.

Minimum Qualifications

• Bachelor's degree in a business, clinical, education, or related major.
• 4+ years of demonstrated sales success in business-to-business and/or medical device field.
• Extensive experience with the design, development, and execution of education and training programs.
• Ability to present training materials in an understandable and efficient way.
• Ability to travel up to 50%.

Preferred Qualifications

• Experience in teaching, coaching, or mentoring.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.