Customer Service Representative - CSR
$19 per hourAdvanced Onion, Inc.
Customer Service Representative
As a CSR you will have the ability to make a difference to veterans and military families all over the world. Your day to day work will actively support this community by helping customers come to a solution on their claims.
In this role, you will work as part of a call center team dedicated to providing support to veterans and military families. On a day to day basis you will provide assistance per Defense Manpower Data Call Center (DMDC) Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base or other DOD automated tools. Respond to customer inquiries in the form of telephone calls, faxes, emails, website submission or hard copy correspondence. Answer calls, provide accurate information, referral services or escalate to appropriate Subject Matter Expert support agency. The products delivered by this team actively help to ensure the safety of Service Members and their families.
The Perks:
Learn! You will go through a 4-6 week training program that sets you up for success. Growth potential! Your hard work and performance is rewarded - this team always promotes from within - Stable work and environment - Have an impact on the health and well-being of military families
Mandatory Requirements: Onsite work in Seaside, CA - Ability to obtain and maintain a DOD Secret clearance - Applicants selected will be subject to a government security investigation and must meet eligibility requirements. Must be a US Citizen - Experience with computers and keyboarding skills required (or alternate technology that facilitates computer keyboarding/data input) - High school diploma or general education degree (GED) required with some college preferred, or 1 year of related experience, or an equivalent combination of education and experience - Knowledge of Microsoft Office products desired. (Word, Excel, PowerPoint)
Desired: Position of Trust or Secret Clearance - Previous military experience - Understanding of military benefits - Previous Call Center experience
Compensation: Position starts at $19.00
Supplemental Benefits: PTO - 11 federal holidays - sick leave - 401(k) - Full time benefits including Medical Vision and Dental
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