Retail Sales Associate

GENERAL PURPOSE

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.

JOB DUTIES AND RESPONSIBILITIES

Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products Handle customer complaints and concerns professionally and elevate issues to the store manager if necessary, aiming to achieve a satisfactory resolution Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced Keep store looking clean and organized; perform daily assigned cleaning jobs Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management Answer incoming calls Complete shipping activities (e.g., UPS) The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream St. Alban’s: load and unload customer vehicles; load/unload freight trucks; fill propane tanks Follow all safety and sanitation procedures The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

High school diploma or equivalent preferred 0 to 1 year of retail, customer service, or related experience Certification and/or License – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

Strong customer service skills Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division Able to handle cash transactions accurately Able to respond courteously and efficiently to inquiries, complaints, and requests Able to project a professional image Able to communicate clearly and effectively Able to work in a team-oriented environment Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment Must be able to read, write and speak English An Equal Opportunity Employer including Disabled/Veterans #J-18808-Ljbffr Dairy Farmers of America, Inc.