MSP Service Desk Lead - White-Glove, SLA-Driven Ops
R2 Unified Technologies
A leading technology firm in Boca Raton is seeking a Service Desk Manager to lead the Service Desk team. This role focuses on delivering high-quality support, managing service requests, and ensuring SLA compliance. Applicants should have over five years of experience in managed services and significant knowledge of Microsoft Azure and 365. The role emphasizes operational excellence and team leadership. Benefits include unlimited PTO, profit sharing, and comprehensive health coverage. #J-18808-Ljbffr R2 Unified Technologies
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the MSP Service Desk Lead - White-Glove, SLA-Driven Ops in Boca Raton, FL vacancy
- The Service Desk Manager is responsible for ensuring... ...consistent, white-glove support experience... ...ticket performance, SLA adherence, and the... ...Services Provider (MSP) environment. 3+ years leading Service Desk or frontline... ...experience operating in SLA-driven environments....SuggestedContract work
- R2 Unified Technologies in Boca Raton, Florida, is seeking a customer-focused Support Engineer to handle and resolve customer issues through phone and email. Responsibilities include troubleshooting network, systems, security, and voice-related issues, alongside managing...Suggested
- ...Staffing Solutions LLC in Boca Raton, FL, seeks a Senior Help Desk Engineer for a fast-paced MSP environment. You will support Office 365/Azure,... ...and collaborate with a larger team to deliver reliable service. Onsite work in Boca Raton with occasional field visits...SuggestedWork at office
- Modernizing Medicine, Inc. (ModMed) seeks a leadership-focused Delivery Lead to guide a technical delivery team through complex interface... ...to ensure transparent, risk-mitigated delivery of AI-driven automation initiatives. Qualifications include a CS/Health Informatics...Suggested
$100k
...sales professionals bringing customized, white glove experiences directly in the customer's... ...Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity... ...to introduce the latest technology and services, thriving on the challenge to make your...SuggestedTemporary workLocal areaAfternoon shiftAT&T
Boca Raton, FL1 day ago- ...of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a "white-glove" level of support to our customers. Responsibilities Handle incoming phone calls, gather information, create tickets in...
- ...mission to revolutionize food service distribution, we connect top... ...professionals. We pride ourselves on white-glove hospitality, same-day... ...specifications. Self-Driven Negotiator: Track record of... ...Description Prima Produce is a leading produce distribution company...Seasonal workLocal area
Prima Produce
Boca Raton, FL15 days ago - ...integrated digital marketing firm driven by a simple philosophy: create... ...vision of developing a full-service platform that provides a... ...requires someone with strong support desk expertise, system... ...SOPs for both internal teams and MSP use. Support IT change management...Temporary workRemote work
Lamark Media
Boca Raton, FL9 days ago $17 - $18 per hour
...perfect fit is an individual driven by a genuine passion for the safety... ...years. Essential Purpose: Lead, coach, and train the Kids... ...Provide exceptional customer service to parents and guardians, addressing... ...Club. Support the front desk and gym operations when there...Hourly payDaily paidFull timePart timeShift workWeekend workAfternoon shiftEŌS Fitness
Boca Raton, FL5 days ago- DIRECTOR OF OPERATIONS - FAMILY OFFICE SERVICES Location: Hybrid/Remote (Boca Raton, FL) Compensation... ..., AI‑enabled tools, and technology‑driven efficiencies into daily operations.... ...supporting direct client relationships, White Label partnerships, Platform Access relationships...Full timeWork at officeRemote workWorldwideFlexible hours
- Celsius Holdings, Inc. is seeking a Field Sales Operations Coordinator based in Boca Raton, FL, to support the Field Sales team with day-to-day operations and admin tasks. You will manage requests, coordinate with internal partners, and help execute sales initiatives. The...Full timeWork at office
- ...will be the guardian of our lead queue, the bridge between... ...& Performance Tracking SLA Accountability: Ensure Lead Service Level Agreements (SLAs) are... ...efficiency. Who You Are Data‑Driven: You enjoy working with... ...Sales Coordination, Sales Ops, or a Lead Development role...Work at officeImmediate startRemote workFlexible hours
Enboarder
Boca Raton, FL1 day ago - ...client retention, and developing long-term relationships with clients and contractors. You will supervise Night Managers and coordinate service delivery across sites. The position offers base pay $60-$70k with OTE $125-$135k+, plus medical/dental/vision and PTO benefits....For contractorsNight shift
- ...About CSL BehringCSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs... ...which products can address unmet medical needs and help patients lead full lives.CSL Behring operates one of the world’s largest...Full timeTemporary workFor contractorsWork at office
- Director of Product Management - Claims & Customer Service leads the Claims & Customer Service product portfolio by partnering with business leaders to identify, prioritize, and deliver technology-driven capabilities that improve customer experience, automate service operations...Full timeLocal area
$41 - $67 per hour
...Engineer Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade... ...to join the IT Service Desk team for a new function. You will... ...based on business impact and SLA requirements, ensuring transparent...Hourly payFull timeWork at officeWorldwideFlexible hoursShift workCollectors Universe
Boca Raton, FL2 days ago- ...state-of-the-art diagnostic technology. Services include: Comprehensive eye exams... ...Refractive surgery consultations Pre/Post op management The certified ophthalmic assistant... ...within the county's trauma system and leads initiatives to prevent traumatic injury....Full timeShift work
- ...Onsite Sales teams to help drive internet lead conversionBuild and leverage... ...community and model home appearance to achieve White Glove Checklist standardsDemonstrate model home... ...Qualifications Does this describe you?Customer Service: gain an understanding of the customer...Full timeWork at officeLocal area
- ...medical eye care using state-of-the-art diagnostic technology. Services include: Comprehensive eye exams Contact lens exams Diabetic eye... ...ophthalmic eye examination Refractive surgery consultations Pre/Post op management Position Summary The Certified Ophthalmic Assistant (...
- ...to join our team in Ft. Lauderdale, FL. Are you a relationship‑driven sales professional who thrives on turning opportunities into wins... ...start to finish while meeting revenue and profit goals. Identify leads, schedule calls, and convert opportunities to wins using TK...Full timeContract workTemporary workFlexible hours
- ...Job Description Job Description Service Desk & Support Operations Drive day-to-day execution across Service Desk and Tier 2/3 Support... ..., ensuring tickets are triaged, escalated, and resolved within SLA Monitor and report on core support KPIs — first-response...Permanent employmentRemote work
ADP - RNOOID0029990995
Deerfield Beach, FL22 days ago - ...everyone. THE OPPORTUNITY The Service Leader is responsible for... ...: ensuring hand washing and glove changes, monitoring time and temperature... ...a demonstrated purpose as it leads the way in digital, technology... ...applicable law. As a values-driven, people-first company, we are...Work at officeLocal areaShift work
Chipotle Mexican Grill
Deerfield Beach, FL2 days ago $70k
...Discovery Management Group Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations,... ...and accuracy in all processes, and provide exceptional service to residents, families, and team members. Position...Full timeWork at officeLocal areaVeranda Club
Boca Raton, FL3 days ago- ...build a culture of 'care' that is patient focused and performance driven. Role Summary: The Office Manager oversees the business... ...previous office supervisory experience. Excellent customer service skills. Ability to travel for site visits throughout the region...Work at office
- VirtualWorks in Boca Raton is seeking individuals eager to transform information chaos into actionable intelligence. The ideal candidates are those who thrive in fast-paced environments and are eager to take on key roles within the company. Successful applicants will collaborate...
- A community-focused organization based in Boynton Beach, FL is seeking an IT Technician. The ideal candidate will provide helpdesk support, ensure the seamless operation of technology tools, and assist staff in accessing critical systems. Required qualifications include...Full time
$91k - $321.5k
...Senior Manager, R&I Managed Services Deals Desk The Opportunity: As a Senior Manager in the R&I Managed Services Deals Desk, you will play... ...hindering team effectiveness. Responsibilities: Leading the development and implementation of enterprise risk management...H1b- ...Description Job Description IT Service Technician (Tier 2) - Boca... ...FLAGLER TECHNOLOGIES MSP Team United States (Remote/ Hybrid... ...This Role? As an IT Service Desk Technician Tier 2, you will work... ...with your peers and team leads throughout the day to solve problems...Work at officeImmediate startRemote workShift workDay shift
Flagler Technologies LLC
Boca Raton, FL4 days ago $50k - $65k
...About the Role We are seeking an experienced, results-driven Call Center Supervisor to lead an in-office team of 25+ sales agents focused on helping... ...call center operations to ensure productivity and service level expectations are achieved. Monitor staffing, schedules...Permanent employmentFull timeWork at officeQuest Health Solutions LLC
Coral Springs, FL7 days ago- ...join our team in Fort Lauderdale!\n \n \n Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are... ...Working knowledge of dental insurance plans (HMO, PPO, fee-for-service)\n Strong leadership, communication, and coaching skills \n...Work at officeRelocation package
Sage Dental
Boca Raton, FL20 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to MSP Service Desk Lead - White-Glove, SLA-Driven Ops. Be the first to apply!
Related searches
- customer service front desk receptionist Boca Raton, FL
- senior helpdesk technician Boca Raton, FL
- helpdesk technician ii Boca Raton, FL
- helpdesk specialist Boca Raton, FL
- helpdesk manager Boca Raton, FL
- customer service desk Boca Raton, FL
- help desk support Boca Raton, FL
- IT service desk Boca Raton, FL
- help desk supervisor Boca Raton, FL
- service desk Boca Raton, FL