Hotel Front Desk Team Agent

Job Description

Job Description

Base Pay: $19 per hour

Hotel Front Desk Team Member

Morning , Afternoon & Overnight Shifts Available

Be the First Smile Guests Remember

At Peppertree Hospitality Group , our front desk team is the heart of the hotel. You are the first person guests see when they arrive and often the last person they talk to before they leave. That means this role matters.

We’re looking for a friendly, dependable, and detail-focused Hotel Front Desk Team Member to help create a great experience for every guest. This position is a great fit for someone who enjoys helping people, staying organized, solving problems, and being part of a team that jumps in for each other.

Hotel experience is helpful, but not required. If you bring a great attitude, reliability, and a willingness to learn, we can train the rest. Shocking, I know, a job posting that does not require 12 years of experience to answer a phone.

Shifts Available

We currently have front desk shifts available for:

Morning Shift (6am-2pm)

Great for early risers who like getting the day started, helping with check-outs, answering guest questions, and setting the hotel up for success.

Afternoon Shift ( 2pm-10pm)

Perfect for someone who enjoys a busier pace, guest arrivals, check-ins, phone calls, reservations, and helping guests settle in.

Overnight Shift (10pm-6am)

A good fit for someone dependable, calm, and comfortable working independently while still supporting guest needs and hotel operations overnight.

All shifts may include weekends and holidays as needed. Hotels are open every day because apparently guests continue traveling even when the calendar says we deserve rest.

Teamwork Matters Here

This is not a “that’s not my job” kind of hotel.

Our front desk team helps with laundry and common areas when needed , just like housekeeping, maintenance, and other team members help the front desk when needed. We work as a team, support each other, and step in where the hotel needs us.

That may include helping fold laundry, restocking towels, tidying common areas, checking the lobby, supporting breakfast or housekeeping needs, and making sure the hotel stays clean, welcoming, and guest-ready.

You will not be on an island. When the team needs help, everyone jumps in.

Why You’ll Like Working With Us

At Peppertree Hospitality Group, we believe good work should be noticed and rewarded. We offer a supportive team environment, steady work, and benefits designed to help team members feel valued both on and off the clock.

Depending on position and eligibility, team members may receive:

Free Mental Health & Wellness Program

Team members have access to a free mental health and wellness program, because life does not magically become simple just because you clocked in.

Healthcare Options with HRA Support

Eligible team members may have access to healthcare benefits, including support through an HRA, or Health Reimbursement Arrangement.

Monthly Attendance Bonus

Earn a $100 monthly attendance bonus when attendance requirements are met.

Summer Attendance Bonus Doubles

During the summer months, the attendance bonus increases to $200 per month . Showing up during peak season matters, and we believe in rewarding it.

$5 Name Bonus Program

Team members may earn a $5 name bonus for qualified candidate referrals or names submitted through our program.

401(k) Employer Matching Program

Eligible team members can participate in our 401(k) employer matching program , helping you build toward the future instead of watching your paycheck vanish into gas, groceries, and subscription services you forgot existed.

Hotel & Travel Perks

Eligible team members may have access to hotel and travel discounts.

Room to Grow

We believe in promoting from within whenever possible. Front desk can be a starting point for leadership, sales, operations, guest services, or hotel management.

What You’ll Do

As a Hotel Front Desk Team Member , you’ll help keep the hotel running smoothly while making guests feel welcome, informed, and taken care of.

Your day may include:

• Greeting guests with a friendly and professional attitude

• Checking guests in and out accurately and efficiently

• Answering phone calls and assisting with reservations

• Responding to guest questions, requests, and concerns

• Handling payments and following proper cash/credit card procedures

• Communicating with housekeeping, maintenance, and management

• Helping solve guest issues calmly and professionally

• Keeping the front desk, lobby, and work area clean and organized

• Assisting with laundry when the team needs support

• Helping keep common areas clean, stocked, and guest-ready

• Supporting housekeeping, breakfast, or other departments when needed

• Following hotel policies, safety standards, and brand expectations

• Creating a guest experience that makes people want to come back

What We’re Looking For

The best fit for this role is someone who is dependable, friendly, and willing to jump in where needed. You do not need to know everything on day one. You do need to show up, care, and be willing to learn.

We’re looking for someone who:

• Has a positive, guest-first attitude

• Communicates clearly and professionally

• Can stay calm when things get busy

• Is comfortable using computers and learning hotel systems

• Pays attention to details

• Can handle guest concerns with patience and good judgment

• Works well with a team

• Is willing to help with laundry and common areas when needed

• Is dependable and shows up ready to work

• Can maintain confidentiality and professionalism

• Is available to work weekends and holidays as needed

Previous hotel, front desk, reservations, retail, restaurant, or customer service experience is helpful, but not required.

Physical Requirements

This role may require the ability to:

• Stand or sit for extended periods

• Use a computer and phone throughout the shift

• Lift, carry, or move light items as needed

• Walk through guest and team areas of the hotel

• Assist with laundry, towels, linens, and light cleaning tasks

• Stay focused during busy or repetitive tasks

Why This Job Matters

A smooth check-in matters. A clean lobby matters. Fresh towels matter. A guest being greeted with patience after a long drive really matters.

At the front desk, you help set the tone for the entire stay. You are part guest service, part problem-solver, part teammate, and part “somehow keeping the hotel moving while five things happen at once.” The good news is you are not doing it alone.

If you are friendly, reliable, and ready to be part of a team that works hard and supports each other, we would love to hear from you.