Warehouse Returns Processor-Distribution Associate

Returns Processor

The Returns Processor (Distribution Associate) is responsible for providing value to our customer by accurately receiving, inspecting, and processing returned products. This includes verifying condition, updating system data, and ensuring all returned materials meet standards for safety, accuracy, documentation, and productivity.

Primary duties, roles, and/or authorities include:

• Receive, inspect, and sort returned products based on condition and company guidelines.
• Identify damage, defects, expiration, or discrepancies on returned goods.
• Accurately document return reason codes, product details, and disposition outcomes.
• Process returns through RF technology and warehouse management systems.
• Repackage, re-label, and prepare items for restocking, quarantine, or scrap.
• Ensure accurate data entry and follow Good Documentation Practices (GDP).
• Process customer orders including scanning barcodes, picking cases, and labeling boxes as needed.
• Palletize orders by scanning, retrieving, and placing completed orders on pallets.
• Verify accuracy of shipments and perform packaging activities.
• May perform dock manifest duties including scanning completed pallets and operating shrink wrap equipment.
• May operate the ground/manual manifest station.
• Become knowledgeable of other warehouse positions and assist as required.

Quality includes:

• Perform all work at a high accuracy level; resolve errors following established procedures.
• Check and count products for accuracy, damage, and contamination.
• Participate in Lean initiatives.

Re-Warehousing includes:

• Identify pallet ID tags and document required information.
• Write clearly, match numbers, and verify correct location codes.

Order Picking includes:

• Accurately pick product while bending, stooping, reaching, and lifting up to 50 lbs.

Physical Inventories includes:

• Participate in inventory counts and reconciliation as needed.

Equipment includes:

• Operate all designated material handling equipment safely.
• Report all damage to product, equipment, or company property immediately.
• Maintain equipment cleanliness according to maintenance guidelines.

Reporting / Measurements includes:

• Complete all warehouse and returns activity records accurately and on time.
• Review operating goals and daily performance metrics.

Safety / Sanitation / Housekeeping includes:

• Follow all safety standards, including 5S and Lean principles.
• Maintain clean, orderly work areas.
• Report injuries, hazards, and unsafe conditions immediately.
• Assist in maintaining warehouse security.

Cross Training includes:

• Learn responsibilities of other roles as assigned.
• Provide backup support during absences or peak volume periods.

Miscellaneous / Other includes:

• Participate in the daily stretching program.
• Perform additional duties as assigned.
• Follow Good Documentation Practices at all times.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**