Senior Project & Program Manager (Sales Lifecyle - Software) - Hybrid (USA) R0056482

Senior Project & Program Manager (Sales Lifecycle - Software)

The Senior Project & Program Manager (Sales Lifecycle - Software) is responsible for guiding assigned projects through the customer onboarding and post-sales lifecycle to successful close. This role operates with limited direction, exercising significant autonomy in determining objectives, approaches, and execution plans. The position is highly collaborative, partnering closely with clients, internal stakeholders, vendors, and cross-functional teamsincluding the PS teamto ensure projects advance efficiently and high-quality solutions and services are delivered, while maintaining customer satisfaction.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Associate Director, Consulting and work under the leadership of the VP, Global Business Operations & Customer Success CP & ESG Audit. This role is a part of WK Audit & Assurance/WK Financial Services, Inc | Wolters Kluwer.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Required Job Qualifications (3+yr minimum in Title/Role + 3yr in Tech/Software Industry with External Client Facing Experience):

• Project Scheduling: Develop and manage detailed schedules.
• Documentation Excellence: Maintain comprehensive documentation.
• Effective Communication: Facilitate open and clear communication.
• Budget Management: Track and report on project milestones.
• Stakeholder Coordination: Maintain effective stakeholder relationships.
• Project Tools Proficiency: Skilled with project management software.
• Risk Assessment: Conduct assessments and implement plans.
• Change Implementation: Manage scope and implement changes.

Responsibilities :

• Lead projects from initial concept through final implementation, including planning, execution, monitoring, and close-out.
• Develop and manage detailed project plans, schedules, estimates, resource plans, and status reporting.
• Establish and apply project standards, best practices, procedures, and quality metrics.
• Set, manage, and communicate customer expectations throughout the project lifecycle.
• Ensure deliverables meet quality standards and internal policy requirements.
• Coordinate partner and vendor activities and deliverables.
• Provide technical and analytical guidance to project teams as needed.
• Monitor scope, schedule, cost, quality, risks, and issues, escalating when appropriate.
• Manage project budgets and perform revenue, margin, and utilization analysis.
• Communicate status, risks, and outcomes to sponsors and stakeholders.
• Drive continuous improvement in delivery models and execution.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $71,300.00 - $124,500.00 USD This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.