Customer Relations Specialist

BMW/MINI of Annapolis Job Opportunity

BMW/MINI of Annapolis, part of Group 1 Automotive, a Fortune 250 company and a leading automotive retailer, is seeking an Automotive Customer Relations Specialist to join our team!

We are looking for a motivated, customer-focused professional to support our vehicle acquisition operations. This position focuses on outbound customer communication, scheduling appointments, identifying potential trade-in opportunities, and providing administrative support throughout the vehicle acquisition process. This is not a Sales position.

Responsibilities

• Conduct outbound calls to customers to schedule appointments and promote available dealership services.
• Introduce vehicle trade-in and purchase opportunities during customer conversations to generate interest.
• Follow up with customers who miss scheduled appointments to encourage rescheduling.
• Coordinate with dealership personnel to connect interested customers with the appropriate team members.
• Assist with customer paperwork and documentation when customers elect to sell their vehicles to the dealership.
• Maintain accurate customer records, appointment details, and follow-up activities in dealership systems.
• Provide professional, friendly customer service while building positive customer relationships.
• Support daily administrative functions and ensure timely communication between departments.

Qualifications

• Previous customer service, call center, appointment scheduling, or administrative experience preferred.
• Automotive dealership experience is a plus but not required.
• Excellent verbal communication and interpersonal skills with confidence making outbound calls.
• Strong organizational skills and attention to detail.
• Ability to engage customers, build rapport, and identify opportunities through conversation.
• Comfortable using computers, customer management systems, and Microsoft Office
• High school diploma or equivalent

Compensation: The expected salary for this position is $23.00 - $26.00/ an hour plus bonus.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.