Assistant Head Teller/Backup CSR

Job Description

Job Description

A SSISTANT HEAD TELLER/BACKUP CSR

Job Summary:

The Assistant Head Teller/Backup CSR will manage deposits, withdrawals, and other financial interactions while

providing excellent customer service for commercial and consumer accounts. The Assistant Head Teller/Backup CSR will

also manage other tellers within the office in the absence of the Head Teller, ensuring smooth and orderly operation of

teller lines and related functions.

Supervisory Responsibilities : (In the absence of the Head Teller)

 Supervises and manages other bank tellers as assigned.

 Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and

cross-training opportunities.

 Collaborates with Office Manager to conduct performance evaluations that are timely and constructive.

 Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to

bank policies and practices.

Assistant Head Teller Duties/Responsibilities:

 Conducts various banking transactions including cashing checks and accepting deposits.

 Issues bank cashier checks.

 Verifies important information including endorsements, dates, and identification, to cash or deposit checks and

pay out funds.

 Records transactions into banking system, producing computer-generated receipts.

 Maintains proper currencies and coins in bank drawers.

 Balances all monies in cash drawer at the end of each business day.

 Calculates daily transactions using appropriate technology, which may include computers or adding machines.

 Demonstrates a helpful and friendly attitude.

 Identifies and capitalizes on opportunities to sell or promote new bank services.

 Maintains the teller area to ensure the safety of all negotiables and confidential records.

 Performs other related duties as assigned.

Assists the Head Teller with the following:

 Assigns duties and work schedules to workers to ensure efficient functioning of department.

 Continued training of employees in customer service and banking procedures in the teller department.

 Approves checks for payment

 Addresses customer complaints.

 Examines tellers’ reports of daily transactions for accuracy.

 Orders money for branch from the Gadsden office.

 Counts and records currency and coin in vault.

 Studies and standardizes procedures to improve efficiency of subordinates.

 Prepares composite reports from individual reports of subordinates.

 Maintains harmony among workers and resolves grievances.

Back up CSR Duties/Responsibilities :

 Interviews customers to obtain information and explain available financial services such as

savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit

Cards, and other available products and services.

 Answers customer questions and investigates and corrects errors, following customer and

establishment records.

 Obtains credit records from credit reporting agency

 Executes wire transfers of funds.

Required Skills/Abilities:

 Excellent verbal communication skills.

 Thorough understanding of customer service.

 Ability to remain friendly.

 Excellent managerial skills.

 Above average knowledge of fundamental mathematics.

 Ability to be trustworthy and act with integrity.

 Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

 Six month’s experience as a bank teller with little to no losses to the bank.

 High school diploma or equivalent required.

 Previous experience working directly with the public is preferred.

Physical Requirements:

 Must be able see, hear, and speak.

 Must be able to lift boxes of coin and bags of currency.

 May need to stand for long periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits :

Medical, Dental, Life Insurance, Vision, Vacation, Holidays, Sick Leave, 401k, Extended Sick Leave.