Assistant Property Manager

Job Description

Job Description

Assistant Real Estate Manager

Madison Highlands I and Madison Highlands II | Tampa, FL

Schedule: Full-Time | Monday-Friday

Compensation: $20.00 - $22.00

Benefits

Eligible Shelter associates enjoy a comprehensive benefits package, including medical, dental & vision insurance; HSA with employer contribution; FSA/DCA options; 401(k) with company match; paid time off & company-paid holidays; employer-paid life insurance; short- & long-term disability; Employee Assistance Program; and professional development & growth opportunities.

Grow Your Property Management Career and Help Our Communities Thrive!

Shelter Corporation is seeking a dependable, organized, and resident-focused Assistant Real Estate Manager to help support the day-to-day operations of Madison Highlands I and Madison Highlands II Apartments, 55+ affordable housing communities operating under the Low-Income Housing Tax Credit (LIHTC) program.

As part of Team Shelter, you'll work closely with the Real Estate Manager and property team to support leasing, resident relations, collections, compliance, and overall community operations.

The ideal candidate is responsive, detail-oriented, organized, and committed to providing professional, respectful service to both prospective and current residents.

What You'll Do

As the Assistant Real Estate Manager, you'll help support successful community operations and resident service by:

• Supporting the Real Estate Manager with daily community operations and providing leadership and office coverage as needed.
• Assisting with leasing and lease-up activities, including prospect follow-up, applications, lease preparation, move-ins, and move-outs.
• Providing responsive, professional service to prospective residents throughout the leasing process to support occupancy and lease-up goals.
• Processing rent payments, maintaining accurate resident ledgers, and assisting with delinquency management, notices, payment arrangements, and collections.
• Supporting eviction processes in accordance with company procedures and applicable requirements.
• Supporting compliance with Low-Income Housing Tax Credit (LIHTC) requirements and applicable 55+ age-restricted housing requirements.
• Processing resident applications, income certifications, recertifications, and other required compliance documentation while maintaining accurate, organized, and audit-ready resident files.
• Responding to resident questions and concerns professionally and assisting with timely, respectful resolution of issues.
• Preparing and delivering resident notices and other required communications.
• Partnering with the maintenance team and Real Estate Manager to coordinate work orders, unit turns, move-in readiness, and resident service needs.
• Tracking open work orders and assisting with vendor coordination and follow-up as needed.
• Maintaining accurate resident, leasing, and property information within applicable property management and compliance systems.
• Assisting with reporting related to occupancy, delinquency, leasing activity, compliance, and other property performance measures.
• Supporting monthly reporting and other financial and administrative processes.
• Reinforcing property procedures, operational expectations, and consistent resident service.
• Stepping into additional responsibilities of the Real Estate Manager as needed to support continuity of community operations.
• Supporting special projects and other responsibilities that contribute to the success of our communities and Shelter.

What We're Looking For

Education & Experience

• High school diploma or equivalent required.
• Previous experience in multifamily property management, affordable housing, leasing, compliance, or a related field required.
• 1–3 years of affordable housing or LIHTC experience preferred.
• Experience with LIHTC compliance, income certifications, leasing, collections, and resident relations preferred.
• Experience with Yardi or a similar property management system preferred.

Knowledge, Skills & Abilities