Field Technical Consultant Northeast & Midwest

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions advancing science to improve patient outcomes worldwide. For more than 50 years we have combined scientific rigor with an entrepreneurial mindset operating with a strong commitment to innovation accountability and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist Diasorin continuously invests in research technology and people. Guided by our values of operational excellence customer focus and teamwork we empower teams to think boldly act decisively and transform ideas into meaningful impact across one of the industrys broadest specialty diagnostic portfolios.

When you join Diasorin you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters
  Take ownership challenge the status quo and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed collaboration and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability inclusion and continuous development.

Job Scope

The Field Technical Consultant (FTC) is a field-based customer-facing role responsible for supporting the successful implementation training adoption and ongoing utilization of NES testing solutions.
The FTC serves as the primary technical and training resource for assigned customers partnering closely with Account Executives (AEs) to ensure customers receive a consistent high-quality experience from implementation through ongoing use.
Each FTC will be aligned with approximately two Account Executives while also providing broader regional support for customer implementations in-services evaluations troubleshooting and ongoing education based on customer needs geography and business priorities.
This role is critical to creating a scalable customer implementation model that allows Account Executives to remain focused on developing opportunities managing customer relationships and closing new business while the FTC owns the technical customer experience.

The territory for this role includes the Northeast and Midwest. Ideal candidate will live near Philadelphia.

Key Duties and Responsibilities

• Customer Implementation & Training
  Coordinate and conduct customer implementations instrument inservices and user training.
  Provide hands-on training and education to ensure customers are confident and competent in the use of NES systems and associated testing workflows.
  Conduct user certification when required or applicable.
  Deliver training in person or virtually based on customer preference timing geography and business requirements.
  Develop and maintain strong relationships with customer end users clinical leaders laboratory personnel and other key stakeholders involved in implementation and ongoing use.
  Ensure implementation activities are completed in a timely and organized manner.
• Implementation Coordination
  Serve as the primary point of coordination for assigned customer inservices.
  Work closely with the AE customer internal operations service and other relevant teams to ensure all implementation requirements are understood and addressed.
  Confirm customer readiness prior to training and identify potential implementation barriers.
  Coordinate scheduling training requirements equipment readiness customer participants and other logistical requirements necessary for a successful implementation.
  Document implementation activities customer feedback training completion and outstanding needs.
• Post-Implementation Customer Support
  Conduct post-inservice and post-implementation wellness checks to assess customer adoption and identify potential issues early.
  Provide refresher training and additional education when needed.
  Identify opportunities to improve workflow utilization customer confidence and overall satisfaction.
  Partner with the AE and appropriate internal teams to address customer concerns or barriers to adoption.
  Help ensure customers are receiving the full value of their NES solution after implementation.
• Technical Support & Troubleshooting
  Provide field-level technical assistance and troubleshooting related to NES instruments assays workflows and user operation.
  Assist customers in identifying and resolving routine technical or workflow issues.
  Escalate complex issues to appropriate technical service quality or other internal resources.
  Help identify recurring technical or workflow issues and communicate trends to leadership and appropriate internal teams.
  Serve as a knowledgeable technical resource for both customers and the commercial organization.
• Customer Evaluations & Sales Support
  Support AEs during customer evaluations workflow assessments demonstrations and competitive conversions when technical expertise or hands-on support is required.
  Participate in side-by-side workflow evaluations and other customer-facing activities designed to demonstrate the value and ease of use of NES solutions.
  Provide technical and workflow expertise during the sales process without assuming ownership of the commercial relationship.
  Help AEs identify technical requirements implementation considerations and potential barriers to conversion.
  Support key strategic opportunities where technical expertise can help advance or secure the business.
• Menu Expansion & New Product Support
  Support the launch and adoption of new assays and testing capabilities as they become available.
  Provide customer training and education associated with additional menu offerings including future offerings such as Strep and Sexual Health.
  Identify opportunities within the existing customer base for additional testing capabilities or training.
  Partner with AEs to support customer expansion and increased utilization of NES solutions.
• Regional Field Support
  Provide implementation and technical support beyond assigned AE accounts when geographic proximity customer needs or business priorities warrant.
  Collaborate with other FTCs to provide appropriate regional coverage and maintain consistency in customer training and implementation practices.
  Adjust field activity and priorities based on customer demand implementation volume strategic opportunities and regional business needs.
• Field Intelligence & Continuous Improvement
  Capture customer feedback related to workflow training implementation product functionality and overall customer experience.
  Identify recurring customer questions training gaps workflow challenges and opportunities for process improvement.
  Communicate meaningful field insights to Sales Leadership Marketing Product Service and other relevant internal teams.
  Contribute to the development and improvement of customer training materials implementation processes and best practices.
  Share successful implementation strategies and lessons learned across the field organization.
• Collaboration & Partnerships
  The Field Technical Consultant will work closely with:
  Regional Sales Directors
  Account Executives
  Customer Service and Technical Support
  Field Service
  Marketing
  Product Management
  Commercial Operations
  Training and Quality teams
  Customer clinical and laboratory leadership
  Customer end users
  The FTC is expected to operate as a trusted technical partner to the commercial organization maintaining a strong customer focus while ensuring clear communication and accountability across internal teams.
• Performance Expectations
  Success in this role will be measured by the FTCs ability to:
  Execute timely and effective customer implementations.
  Deliver high-quality customer training and certification.
  Drive customer confidence and adoption following implementation.
  Minimize avoidable implementation and training issues.
  Provide responsive and effective field-level technical support.
  Support customer evaluations and strategic sales opportunities.
  Enable successful adoption of new assays and menu expansion.
  Identify and communicate customer needs and field trends.
  Build strong relationships with customers and internal partners.
  Consistently deliver a positive customer experience.
• Role Impact
  The Field Technical Consultant is a critical component of the NES growth strategy. As the customer base and instrument placements expand this role provides the field infrastructure necessary to scale implementations without placing the responsibility entirely on the Account Executive.
  By establishing dedicated technical resources in the field NES can create greater consistency in implementation training customer adoption troubleshooting and ongoing support while allowing AEs to remain focused on pipeline development customer relationships and revenue generation.
  The FTC ultimately serves as the bridge between the commercial sale and successful customer utilization helping ensure that every placement translates into a satisfied confident and fully engaged customer.

Education Experience and Qualifications

• Bachelors Degree required preferred discipline: in Medical Technology Clinical Laboratory Science Biology Microbiology Biomedical Science or a related healthcare/science.

• 3 Years of relevant clinical laboratory diagnostics medical device point-of-care or clinical applications experience preferred. preferred
• Equivalent combination of clinical laboratory diagnostic healthcare technology or field applications experience may be considered.
• Experience with molecular diagnostics infectious disease testing instrumentation or other diagnostic technologies strongly preferred. preferred

• Strong understanding of clinical laboratory and/or point-of-care testing workflows.
• Strong analytical and problem-solving skills.
• Ability to troubleshoot workflow instrument assay and user-related issues.
• Ability to distinguish between user training issues workflow issues technical issues and issues requiring escalation.
• Comfortable learning new diagnostic platforms and technologies quickly.
• Ability to communicate technical information clearly to both technical and non-technical audiences.

Licenses and Certifications

• MT/MLS certification strongly preferred particularly for candidates with meaningful laboratory experience. preferred

Travel Requirements

• 75% estimated travel

What We Offer

The hiring range for this position is $70000-$90000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including but not limited to educations skills work experience certifications etc. Beyond base salary Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits retirement and financial wellbeing time off programs wellbeing support and perks. Benefits may vary by role country region union status and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award if any depends on various factors including individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas take ownership and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures candidate rights and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required please contact .

Recruitment Fraud Notice

Diasorin never requests payment financial information or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @ email address. If you have questions about the legitimacy of a recruitment communication please contact for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.

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