Information Technology Specialist

Information Technology Specialist (Healthcare) JOB RESPONSIBILITIES All the following functions, qualifications, knowledge, skills abilities (KSAS) and duties are essential. An employee in this class, upon appointment, should have the equivalent of the following: Manage user accounts, permissions, and access controls within IT systemsSet up new user accounts, email configurations, and devices for team membersInstall and update software applications, ensuring compatibility and data securityMonitor network traffic to identify and resolve connectivity issuesConfigure servers, printers, and peripheral devices for company usePerform routine maintenance and manage resources to optimize speed and reduce costs while maintaining efficiencyRespond to technical support tickets from employees or departments facing technical difficulties.Conduct training and guidance sessions on tools, IT security practices, and system usageAnalyze data from system logs to improve performance and identify risksDocument IT processes, configurations, and troubleshooting guides for referenceStay updated with emerging technologies and trends to recommend improvementsProficiency with TCP/IP, DNS, DHCP, VoIP, routing/switching (Cisco), network security (firewalls, VPNs), LAN/WAN, and troubleshooting. Entry-Level with cloud networking (AWS, Azure), network monitoring tools (Wireshark, SNMP) Actively participate in a variety of committees as assignedSupport a variety of projects including but not limited to ticketing system, Remote Help Desk Support, instant messenger for all users, badge system, inventory system and equipment rentalProvides focus and direction to process improvements in supporting clinical users of the EMR system by identifying workflow or software improvements, while working closely with user champions and clinical and business leadership. Provide and follow best practices and processes (e.g., testing, change control, and implementation planning)Collaboration with departments, practices and IT partners - Works with clinical departments, practices, patient services, education, ancillary, and technology teams to coordinate IT responses to user requests, problem solving, and collaborating solutions #J-18808-Ljbffr