Medical Office Receptionist

Job Description

Job Description

A medical office receptionist is a non-clinical administrative professional who manages front-desk operations and serves as the main point of contact for patients in a healthcare setting. 

Core Responsibilities

• • Patient Reception: Greet visitors warmly, create a welcoming environment, and help patients feel calm and comfortable.
  • Phone Communication: Answer multi-line phones, respond to inquiries, take clear messages, and direct calls to the right departments.
  • Appointment Scheduling: Book, confirm, reschedule, or cancel appointments while keeping provider calendars organized. 
  • Check-In and Check-Out: Collect intake forms, update patient demographic data, verify insurance information, and notify clinical staff of arrivals.
  • Billing and Payments: Collect co-pays, process payments, issue receipts, and record financial transactions. 
  • Record Management: Maintain electronic health records (EHR), scan medical documents, and keep patient information strictly confidential under HIPAA rules. 

  Required Qualifications & Skills

  • • Education: A high school diploma or GED is required; an associate degree or medical office training is preferred. 
    • Valid drivers license.
    • Experience: One to three years of receptionist, clerical, or customer service experience preferred.
    • Technical Skills: Basic computer proficiency and familiarity with office software or electronic health record systems like Cerner.
    • Soft Skills: Strong verbal communication, active listening, organization, attention to detail, and empathy for stressed patients