Senior ServiceNow Engineer

Job Description Job Description Job Description
ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED

Driven to design custom cloud automation and transform enterprise workflows?

If you love designing modern platform architectures, driving custom workflow automation, and managing self-hosted cloud software deployments, you’re in the right place! We are looking for a Senior ServiceNow Engineer who shares our drive to push boundaries and transform business requirements into seamless operational realities.

In this role, you will join an innovative, highly skilled team operating in a hybrid cloud environment to design architectures and develop solutions that support critical organizational needs. You will be challenged to install, configure, troubleshoot, and maintain self-hosted ServiceNow implementations while building secure integrations and automated processes. Collaborate with elite developers to monitor application health, implement Section 508 compliance parameters, and mentor junior team members. Let’s achieve more together!

Location Work Environment Primary Location: Annapolis Junction, MD
Work Style: On-site

Compensation Benefits The annual base salary range for this role is $153,000 - $181,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered may vary based upon geographic location, work experience, education, and/or skill level.
, Required Skills
Clearance : Active Fully-Cleared with Poly

Compliance Certification: Active DoD 8570.01-M IAT Level II baseline certification is mandatory (e.g., Security+ CE, CCNA-Security, GSEC, or SSCP).

ServiceNow Administration Development: Minimum of two (2) years of dedicated experience building custom workflows, catalog service requests, views, and automated technical reports.

Systems Troubleshooting: Proven background diagnosing and resolving technical issues within Linux/UNIX operating environments.

Software Development: Strong scripting and programming experience using JavaScript or other high-level orchestration languages.

Web UI Familiarity: Solid understanding of front-end structures including HTML, XML, and CSS to design clean application views.

Technical Leadership Documentation: Demonstrated ability to author thorough engineering documentation and mentor junior team members.

Education Experience Experience: Minimum of ten (10) years of professional Systems Administration (SA) or Systems Engineering experience on programs and contracts of similar scope, type, and complexity.

Education: Bachelor’s degree in a technical discipline from an accredited college or university.

Substitution: Five (5) years of additional systems experience may substitute for a bachelor’s degree (totaling 15 years of experience).
, Desired Skills
Self-Hosted Instance Management: Direct experience managing on-premise or self-hosted ServiceNow instances, including executing complex upgrades to core applications.

Enterprise Custom Automation : Experience leveraging ServiceNow Orchestration to automate routine corporate and infrastructure tasks.

Backend Programming: Professional development foundation using Java.

Process Optimization: Background auditing system usage to recommend design enhancements and process efficiencies.

ServiceNow Ecosystem Certifications: Active professional certifications are highly desired (e.g., Certified System Administrator or Certified Application Developer).

Cloud Infrastructure: Exposure to Cloud Service Provider environments, with a specific focus on AWS ecosystem offerings.
, About Nyla Technology Solutions
Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done.

If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla’s team,

Taking Care of All of You
Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle.

The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule.

PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you’re at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract* (over 40 hrs/week). There’s even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract!

LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That’s up to 240 hours of leave plus 11 holidays! That’s not even including paid anniversary leave!

SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. Its flexibility that works for you without compromising the perks!

WHAT ABOUT OTHER BENEFITS? Nyla’s health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place.

To learn more about Nylas culture and our exceptional benefit packages click "> here.
Nyla is an equal opportunity employer.