Manager, Key Accounts

Job Description

Job Description

An exciting and challenging position exists as the Manager, Key Accounts within CoolIT's Business Development Department. As a leader on the Business Development team, you will be a key contributor to CoolIT's continued and aggressive growth, supporting the company's client relationship and revenue growth strategy with key accounts and channel partners.

Responsibilities:

• Oversee commercial aspects of our client relationships, including program pipeline, product forecast, and new product development, including pricing, schedules, and escalations.
• Responsible for developing account management plans for Cloud Service Providers that result in double-digit YoY revenue growth.
• Be the voice and a strong advocate for our clients within the company; continuously strive for and maintain high levels of client satisfaction.
• Manages a diverse team:
• Key Account Managers are responsible for building our program pipeline and sustaining a product portfolio with various cloud service providers.

• Technical Sales Engineers are responsible for supporting Key Account Managers during the pre-sales and proposal process to ensure quick response times and high-quality technical information for clients.

• Ensure your team adheres to the selling process.
• Work closely with the Marketing team to generate industry-leading sales collateral and proposals.
• Continuously engage with and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services, ensuring client feedback makes its way into our products.
• Engage regularly in the review and negotiation of various client-related contracts.
• Ensure adherence to company policies and procedures.
• International travel (20% or greater).

Requirements

Basic Qualifications:

• 5+ years of experience in complex, multi-stakeholder account management roles, focused on large enterprise IT companies.
• Strategic thinker with a demonstrated ability to develop and execute complex business plans and initiatives.
• 3+ years of experience managing teams of 10 or more, as well as cross-functional contributors.
• Bachelor's degree in engineering, Business Administration, Commerce, or equivalent.
• Knowledge of data center and IT markets.

Preferred Qualifications:

• Awareness of data center cooling strategies.

Skills:

• Enjoys and contributes to a collaborative culture where nothing is impossible.
• A self-motivated individual with a thirst for knowledge that moves fast.
• Passionate about new technologies.
• Believes in being an ethical and good person, always.

Benefits

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
• Company-funded RRSP contributions to support your long-term financial goals.