Concierge

You. Belong. Here.

At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

You deserve to be part of our thriving culture! Apply today!

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
• Greets all visitors in a friendly, courteous, and professional manner
• Screens and requires visitors to "sign in" at reception desk
• Notifies Residents of visitors
• Instructs Resident's visitor according to Resident's instructions
• Receives and processes incoming mail
• Accepts all outgoing mail/packages
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk
• Assists managers with various clerical responsibilities
• Pages staff as necessary
• Takes RSVPs for special functions, as necessary
• Oversees sign-up for scheduled transportation
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director
• Performs other duties as necessary, to include light housekeeping duties

Compliance and Safety:

• Follows all emergency procedures
• Understands all safety policies and procedures

Communication:

• Communicates effectively with all staff
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately

Education/Experience/Licensure/Certification:

• High School Diploma required
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities
• Requires considerable initiative and judgment
• Must have word-processing and clerical skills
• Must be able to work flexible hours and participate in holiday activities

Physical Requirements:

• Physically able to bend and reach
• Physically able to sit for extended periods of time

Miscellaneous:

• Required to work weekends and holidays as assigned
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours (up to 16 hours per day)
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
• Could be subject to hostile and emotionally upset Residents due to mentalstatus
• Background, criminal, and drug tests as required by HR policies and procedures
• May be asked to submit to random drug test during employment
• May have their picture taken and image used in social media or community advertising
• May be video recorded from devices installed by families in residents' apartments