Front Desk Receptionist

Job Description

Job Description

Description:

MendenFreiman, LLP is seeking a Front Desk Receptionist to serve as a welcoming face of our firm. We are looking for someone who shares our commitment to providing exceptional client service and delivering high-quality legal support. The ideal candidate is personable, organized, dependable, and proactive, with a strong attention to detail and a genuine desire to help others. This individual thrives in a collaborative environment, embraces new challenges, and builds lasting relationships founded on trust, professionalism, and reliability.

Core Responsibilities

Front Desk & Client Experience

• Serve as the first point of contact for all clients and visitors

• Greet and escort guests to conference rooms; offer coffee, tea, or other refreshments

• Answer and direct incoming calls, including handling attorney specific call routing and transfers to extensions or voicemail as appropriate

• Maintain a clear understanding of call handling protocols per attorney

• Manage conference room schedules and coordinate meeting setup, including Zoom and in room technology

• Send daily internal communications outlining next day meetings, PTO, and office notices

• Assist the Administrative Assistant with creating, maintaining, and consistently following front desk Standard Operating Procedures (SOPs) and step by step how to guides to ensure consistency and continuity of front desk operations

Mail & Deliveries

• Receive, sort, and distribute all incoming mail and packages

• Identify and route mail appropriately, including items addressed to entities or specific practice groups

• Coordinate outgoing mail and ensure timely drop off

• Maintain a clear, consistent process for handling and tracking mail and deliveries

Office Supplies & Vendor Coordination

• Monitor and maintain office, kitchen, and beverage inventory

• Ensure common areas, including kitchen and supply spaces, remain stocked and organized

• Work closely with the Administrative Assistant or Director, Firm Administration to place orders with approved vendors (office supplies, coffee, water, etc.) and track deliveries 

• Collaborate on maintaining and updating a centralized vendor list and documented ordering procedures

Meetings, Food Orders & Events

• Coordinate food ordering for internal meetings, practice group lunches, and firm events

• Maintain a list of preferred restaurants and prior orders for efficiency

• Handle setup and breakdown for meetings and events

• Communicate with attendees regarding timing and logistics

• Support light event coordination, including ordering basic supplies as needed

What Success Looks Like

• Professional, polished presence in all interactions

• Strong organizational skills and consistent follow through

• Ability to manage multiple priorities in real time without losing detail

• Good judgment and awareness in a client facing environment

• Service oriented mindset aligned with a high touch, high net worth client base

Requirements  

• In-office attendance required

• Strong attention to detail, initiative, and a positive, professional attitude

• Ability to manage multiple tasks and priorities while maintaining a high level of accuracy and organization

• Excellent verbal and written communication skills, with the ability to interact professionally with clients, attorneys, and staff at all levels of the Firm

• Proficiency in Microsoft 365applications

• Strong customer service skills and a commitment to delivering an exceptional client experience

• Previous administrative experience preferred, ideally within a law firm or other professional services environment

• Bachelor’s degree preferred 

About MendenFreiman

MendenFreiman is a boutique private wealth and business law firm trusted by high-net-worth individuals, business owners, and families for more than two decades. Our team is known for combining deep technical insight with practical, solutions-driven counsel across business formation, succession planning, commercial real estate, tax planning, and complex transactions. 

We pride ourselves on a collaborative culture where attorneys and staff work closely together to deliver thoughtful, high-impact results. We emphasize consistency, accountability, and teamwork in how we serve clients and support one another across the firm.

If you’re looking to build your career with a firm respected for its expertise and values, MendenFreiman offers a place to thrive. 

Benefits & Total Rewards

We offer a comprehensive benefits package designed to support both your professional growth and personal well-being. Benefits for this role include: Competitive base salary and bonus opportunity, comprehensive day-one benefits, medical, dental and vision coverage, retirement plan with company match, generous paid time off, employee assistance resources, and a modern Class A office environment.