IVR/Contact Center Application Developer

Magicforce

Seeking an experienced IVR / Contact Center Application Developer with expertise in Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud . The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations.

Required Skills

5+ years of experience in Java Development .
Strong experience with Spring Boot, REST APIs, and Microservices .
Hands-on experience with Amazon Connect and/or Genesys Cloud .
Experience developing IVR and Contact Center solutions .
Strong knowledge of AWS Cloud Services .
Experience with Node.js .
API integration experience with CRMs, databases, and third-party systems.
Knowledge of OAuth, JWT, and API Security .
Experience with GitHub, CI/CD pipelines, and Agile/Scrum .
Strong troubleshooting and production support skills.

Desired Skills

Experience in Healthcare, Payer, Provider, or Customer Service environments .
Experience with Amazon Lex .
Knowledge of Event-Driven Architectures and messaging systems.
AWS or Genesys Cloud certifications.
Experience with monitoring tools such as CloudWatch, Splunk, Dynatrace, or New Relic .
Exposure to Docker and Kubernetes .

Nice-to-Have

Amazon Connect, Genesys Cloud, Amazon Lex, AWS Lambda, API Gateway, Node.js, Spring Boot, Microservices, CRM Integrations (Salesforce, ServiceNow, Dynamics 365), and DevOps/CI-CD practices.

Duties

Develop applications using Java, Spring Boot, Microservices, and Node.js .
Build and support REST APIs and backend services.
Design and maintain IVR, call routing, and self-service solutions using Amazon Connect, Genesys Cloud, and Amazon Lex.
Integrate contact center platforms with CRM systems, databases, and third-party applications .
Configure call flows, queues, routing strategies, and customer interaction workflows.
Develop and support AWS-based solutions using services such as Lambda, API Gateway, SQS, SNS, DynamoDB, and S3 .
Troubleshoot production issues, optimize performance, and support deployments.
Participate in code reviews, CI/CD processes, and Agile development activities.
Collaborate with business and technical teams to deliver customer service solutions.

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Vacancy posted 5 days ago

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