BIOMED FIELD SERVICE TECHNICIAN-Houston/Dallas, TX & Atlanta, GA

Probo Medical Biomed Field Service Technician

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

Reporting to the VP, Service Delivery - DI, the Biomed Field Service Technician performs technical work in the installation, repair, preventative maintenance and calibration of OEM medical devices or systems. Performs technical inspections and documents and maintains accurate records of inspections, repairs, calibrations, and work performed on all equipment.

Essential Duties And Responsibilities

• Complete scheduled preventive maintenance and unplanned maintenance and perform any required equipment upgrades.
• Install and de-install OEM equipment, performing site inspections and/or interacting with customers and contractors as needed.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Complete expense reports and submit them within the established guidelines of the department.
• Train customers on basic operation and use of medical devices.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed and with urgency.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner following the established escalation protocol.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
• Observes and promotes Probo's standards and policies on safety, quality and productivity.
• Complete within the metric requirement:
  • Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork
  • Manage inventory, keep accurate records, and return unused and failed parts promptly.
  • Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.