Contents Operations Manager

Job Description

Job Description

 
ServiceMaster by Haven Restoration Group
 
Contents Operations Manager
Full Time • Spartanburg, SC • $80,000–$120,000/year + Benefits

At ServiceMaster Restore , we don’t just restore belongings—we help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands-on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.
 
What You'll Do

1. Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space
2. Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
3. Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records
4. Inspect work at key stages and require corrections before delivery or pack-back
5. Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns
6. Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing
7. Recruit, onboard, and coach team members
8. Keep the warehouse organized and properly staffed

 
What We're Looking For

1. Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations
2. Proven record managing employees, schedules, and multiple active projects
3. Ability to build project scopes and understand estimates and job costs
4. Strong inventory-management, organizational, leadership, accountability, and problem-solving skills
5. Clear, professional communication with customers, adjusters, vendors, and internal teams
6. Comfortable in a fast-paced, deadline-driven environment
7. IICRC certifications and contents-management or estimating software experience are a plus

 
What We Offer

1. Competitive salary with performance-based bonus
2. Health, dental, and vision insurance
3. 401(k), paid time off, and paid holidays
4. Company car, free uniforms, and ongoing training
5. Room to grow within a nationally recognized restoration brand

 
Work Environment

1. Mix of office, warehouse, and jobsite work with regular travel to active projects
2. Flexible schedule when emergency restoration needs arise
3. Ability to lift and move up to 50 lbs required

ServiceMaster Restore is an equal opportunity employer. This franchise is independently owned and operated; applications go directly to Haven Restoration Group, and all hiring decisions are made by franchise management.