Call Center Representative

Customer Service RepresentativeOur client in Bethesda, MD is seeking a bilingual Customer Service Representative.Salary: $50KMUST HAVES:Bilingual in Spanish – requiredReliable and punctualMust be comfortable being on the phone all dayExcellent verbal, written and analytical skillsStrong keyboarding skills and professional phone etiquetteAbility to handle the stress of multi-tasking as well as ability to 'talk and type'Possesses an energetic and tenacious achievement orientationExperience using a CRM systemJob Summary:The Customer Service Representative is responsible for closing new customer sales utilizing a consultative selling approachThe Customer Service Representative is responsible for maintaining current customers by utilizing creative problem-solving and negotiation skills to resolve customer issuesThe Customer Service Representative will handle service requests and changes and act as the customer's focal point to maintain strong customer relationshipsThe Customer Service Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectationsEssential Duties and Responsibilities:To perform this job successfully, the Customer Service Representative must be able to perform the essential duties satisfactorily; other minor duties may be assigned and may vary by locationThrough needs based, consultative selling, the Customer Service Representative presents company products and services that will benefit the customer by meeting customer needsThe Customer Service Representative will offer, quote, and close prospective customer sales using knowledge of given products and servicesThe Customer Service Representative will work with closely with other departments (i.e. accounting, dispatch, etc.) for follow-up on larger and more complex accountsThe Customer Service Representative meets or exceeds sales objectives, such as offering, quoting, closing, and revenue generationThe Customer Service Representative must meet or exceed service and operational goals established for the call center, including quality and productivityThe Customer Service Representative must communicate concise and accurate informationThe Customer Service Representative establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required informationThe Customer Service Representative confirms understanding of customer needs, issues, and requestsThe Customer Service Representative serves as the customer's advocate by solving problems on the customer's behalf by engaging the right departmentThe Customer Service Representative uses the authorized system to gather and provide information and/or update customer recordsThe Customer Service Representative provides standard and sometimes more advanced information and customer education regarding service options, charges, billing, and contractsThe Customer Service Representative must effectively use productivity software toolsThe Customer Adheres to service and operational standards established for the call center, including quality, productivity, and Service MachineRequirements:Bilingual in Spanish – requiredProficiency in MS OfficeExcellent verbal, written and analytical skillsStrong keyboarding skillsProfessional phone etiquetteAbility to handle the stress of multi-tasking as well as ability to 'talk and type'Possesses an energetic and tenacious achievement orientationAbility to utilize multiple software applications on one or more phone screensAbility to react well under pressure and treat others with respectIdentifies and resolves problems in a timely mannerGood time management skills to prioritize and plan work activitiesFocuses on solving conflicts and listening to others without interruptingIs consistently at work and on-timeWork efficiently and effectively, both independently and as a team to ensure exceeding call center's standardsBalances team and individual responsibilities and helps build a positive team spiritAdapts and able to deal with frequent changes in the work environmentAble to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitmentsDemonstrate accuracy and thoroughness to meet productivity standards in a timely mannerShow inquisitiveness and eagerness to gain sales or business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledgeAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. Addison Group