Assistant Manager

Assistant Manager

Mason - McKinney, TX 75069

Continue Your Multifamily Leadership Career with LUMA Residential – Luxury Assistant Manager Opportunity

At LUMA Residential, we don't just manage apartment communities — we create elevated living experiences. We are seeking a polished, detail-oriented, and service-driven Assistant Manager who is passionate about luxury hospitality, operational excellence, and creating raving fans through exceptional resident experiences.

This is more than an administrative role — it's an opportunity to become a key leader within a luxury community while growing your career with a company that believes in developing long-term talent and following a proven Playbook for success.

If you thrive in a fast-paced environment, take pride in professionalism, and understand the importance of delivering upscale customer service, we want to hear from you.

What You'll Do

As an Assistant Manager, you will help drive the success of the community by supporting operations, financial performance, resident satisfaction, and team collaboration while delivering the elevated standards expected within a luxury environment.

Operational & Financial Excellence

• Manage rent collections, daily deposits, account balances, and month-end closeouts with accuracy and urgency
• Maintain delinquency goals below 2% through proactive communication, collections, and resident relationship management
• Assist with reporting, invoices, renewals, lease file compliance, and overall property administration
• Support occupancy and revenue goals through strong operational execution

Luxury Resident Experience

• Deliver a hospitality-focused experience that creates lasting impressions and resident loyalty
• Build strong relationships with residents, vendors, and team members while maintaining professionalism and discretion
• Handle resident concerns with confidence, urgency, and a solutions-focused mindset
• Ensure all resident interactions reflect the elevated standards and brand expectations of LUMA Residential

Leadership & Team Support

• Assist the Property Manager with day-to-day operations and leadership responsibilities
• Step confidently into leadership during Property Manager absences
• Support leasing and marketing initiatives while helping drive traffic, conversions, and renewals
• Contribute to a positive, team-oriented culture focused on accountability, communication, and results

Who You Are

We're looking for a highly organized, polished professional who understands both luxury service and operational excellence.

You'll thrive in this role if you:

• Have a minimum of 2 years of continuous apartment industry experience in an Assistant Manager, Leasing, or property operations role
• Have strong collections experience with a proven ability to manage delinquency effectively
• Possess excellent customer service, communication, and conflict resolution skills
• Present yourself professionally and confidently in a luxury environment
• Are highly organized, detail-oriented, and capable of multitasking in a fast-paced setting
• Have experience with Yardi or other property management software systems
• Are proficient in Microsoft Office, including Word and Excel
• Have knowledge of Fair Housing laws and leasing practices
• Are tech-savvy and comfortable using mobile applications, digital communication tools, and property management technology
• Possess a valid driver's license with reliable transportation and current automobile insurance
• Demonstrate a strong work ethic, accountability, and a team-first attitude

Preferred Experience

• Luxury apartment community experience strongly preferred
• Experience with high resident expectations and upscale customer service environments preferred
• Bilingual (English/Spanish) is a plus

Why Join LUMA Residential?

At LUMA Residential, we believe our people are the Edge. We are committed to elevating the quality of life for our residents, investors, communities, and team members through leadership, innovation, and operational excellence.

What We Offer

• Competitive pay and bonus opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Vacation, Sick Time, and Holidays
• Career development and advancement opportunities
• A culture focused on growth, teamwork, and long-term success
• Opportunity to work within a luxury brand-focused environment

The LUMA Difference

We follow the LUMA Playbook — a proven approach focused on leadership, accountability, communication, and creating exceptional experiences. Our teams are empowered to make an impact, grow their careers, and build communities residents are proud to call home.

If you're ready to bring luxury service, operational excellence, and leadership together in one exciting opportunity, apply today and grow your career with LUMA Residential.