Public Services Assistant - Kenmore - 30 Hours

Job Number: 2026-00131 Public Services Assistant (PSA) to provide service at the Kenmore and Richmond Beach Libraries in the Alder region of the King County Library System (KCLS). The Public Services Assistant assists patrons with information about library materials, equipment, programs, and services to help them succeed. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling, assists patrons in using computers and printers, ensures library technology functions, and addresses patron behavior issues. The role may require de‑escalating disputes, enforcing the Patron Code of Conduct, and handling challenging situations with patrons. Schedule Monday 9:30 am – 6:15 pm at Kenmore Library Thursday 9:30 am – 6:15 pm at Kenmore Library Friday 9:30 am – 6:15 pm at Kenmore Library Saturday 11:00 am – 4:45 pm at Richmond Beach Library Schedules are subject to change based on business needs. Required Application Components Applicants must attach a current resume and cover letter that addresses relevant work experience, education, and training for this position. About King County Library System (KCLS) KCLS envisions a world where knowledge allows diverse communities to prosper and grow. We connect people through a knowledge‑sharing center that serves over 1.5 million patrons with a broad collection of materials, resources, technology, services, and programs. About 1,000 staff provide service in 50 library locations, engaging communities through direct outreach, programs, and virtual assistance. KCLS serves cities, towns, tribal lands, and unincorporated districts of King County (excluding Seattle). Our diversity, equity, and inclusion assessment shows that almost half of the community identifies as BIPOC, and roughly one‑third speaks a language other than English as their first language. We welcome applicants who reflect the diversity of the communities we serve, including BIPOC, immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, and others. We provide reasonable accommodations for applicants with disabilities during the application and interview process and to perform essential job functions. Accommodations Contact Need an accommodation to apply or interview? Call (425) 369‑3224 or email View email address on click.appcast.io. Essential Duties Provides information and readers’ advisory assistance in person, online, and over the phone. Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in catalogs. Educates, trains, and assists patrons with library technology, equipment, and resources. Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance. Assists patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving, locating materials, and patron account problem resolution. Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms. Upholds the principle of intellectual freedom, responds to related inquiries, and refers challenges as appropriate. Resolves patron incidents, concerns, and conflicts ensuring the Code of Conduct is followed or redirects as appropriate. Promotes and displays materials, services, and programs. Assists with delivery, preparation, and staffing support of library programs and outreach. Performs daily cash handling, register functions, and associated reconciliation and deposits. Secondary Duties Attends and actively participates on internal committees. Provides mentoring and training for staff in areas of expertise. Performs duties of lower classifications as needed. Performs other related duties as assigned. Core Competencies Customer Focus: Primarily focused on customer needs, able to deliver high quality, value‑added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. Valuing Diversity: Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences. Ethics, Values, and Judgment: Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and patron confidentiality. Professional & Technical Knowledge: Demonstrates proficiency in professional and technical skills and knowledge in position‑related areas; keeps up with current developments and trends to foster personal success and connection for others. Approachability: Listens more than they talk; allows appropriate time for interactions; builds rapport, sets positive tone, and exhibits confidence by body language and speech. Maintains boundaries. Dealing with Ambiguity: Can shift gears comfortably; can decide and act without the total picture; can handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty. Teamwork/Collaborating: Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes, and celebrates their own and team member’s strengths and differences. Composure: Calm and reflective, self‑possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times. Education and Experience Associate’s or technical degree or certificate. Three years’ experience in a library or other service‑oriented setting. Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered. Knowledge and Skills Proficiency in basic computer operations troubleshooting. Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint. Model for customer service mindset and delivery. Develop and maintain cooperative working relationships. Demonstrated commitment to community. Maintain calm in stressful and ambiguous situations. Analytical and decision‑making skills to assess an issue to determine an optimal solution. Flexible in an environment with constant interruptions. Attentive to detail and accuracy of tasks. Adept communication and listening skills with various and diverse audiences. Professional Licenses and Certifications None. Physical Demands Frequently stand and walk throughout work shift and occasionally will sit. Frequently reach out at chest level and occasionally reach up or down with hands and arms. Frequently use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to seldom. Rotate neck up to occasionally. Change tasks depending upon the shift. Require extensive close work, including use of a computer monitor. Occasionally bend, stoop, or twist at waist and squat or crouch. Frequently lift and carry up to 10 lbs. and seldom lift and carry up to 35 lbs. Seldom push or pull carts and wheeled equipment with light to moderate force. Work Environment Work is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high‑speed automated systems. The incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required. Equal Employment Opportunity KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training. #J-18808-Ljbffr King County Library System