Workflow Process Specialist

Workflow Process Specialist

Position at Parkland US People Corp

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit

Competitive Benefits. Meaningful Extras. Unmatched Value.

The Opportunity:

The Workflow Process Specialist is responsible for identifying process improvement areas and working with Sunoco IT team to get a solution and prioritize the work needed. The person in this role is responsible for providing project management and process improvement support working directly with business leads to develop business requirements, and assure proper field training. This role would be the main liaison between the various business groups operating within Salesforce and systems automation development teams.

Responsibilities:

• Identify technical process gaps and efficiencies that can be gained with enhancements by working collaboratively with business leaders to deliver business requirements.
• Collaborate cross functionally with teams to map future state process, including but not limited to Account Management team, credit, legal, finance, onboarding etc.
• Provide temporary, short-term operational support within teams while processes are being redesigned or optimized.
• Help to define and track key performance indicators (KPIs) to measure workflow effectiveness and ROI.
• Facilitate change management, including communication, training, and user support.
• Monitor post-implementation performance and continuously refine processes based on data and feedback.
• Liaison for Ops Support team to assist in providing training material for enhancement projects and ongoing support needed for users.

Requirements:

• Bachelor's degree, or equivalent work experience.
• At least five years of business and/or project management.
• Experience using Salesforce, SAP, Smartsheet and Microsoft Office Suite. PowerBI experience an asset.
• Detail oriented: should be meticulous about process and data accuracy across multiple systems.
• Strong oral and written communication skills: should be comfortable interacting with individuals across different departments and different levels within the organization.
• Ability to manage multiple tasks while maintaining organization and timely completion of projects.
• Self-directed with the ability to work with little supervision

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.