Claims Service Assistant II - Hybrid

Arbella Claim Service Assistant

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include:

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009! Join a Best Place to Work Company! Claim your future with Arbella! If you're looking for a dynamic opportunity to help customers through their toughest challenges, you're in the right place.

What will you do? Claim Service Assistants are an advocate for our customers. They work in a fast-paced environment, providing exceptional customer service as well as working directly with the Glass Claim team. They talk directly with people who have recently experienced a glass loss and help them through the claim process. In addition, this individual will provide support to the Claim department. New to insurance? All you need is great customer service and communication skills we'll train you on the rest!

Key Responsibilities

• Handle telephone calls using good customer service skills.
• Manage walk-ins/public assistance.
• Assist with Surcharge Docket Administration and Total Loss Administration.
• Aid the Glass Department in glass claim facts, determining coverage, and accurately establishing and resolving each claim.
• Open incoming mail and prepare batches for scanning into an electronic system and then index to correct claim.
• Order and stock supplies for the office at request.
• File any special handling documents or media materials as required.
• Establish claims in an electronic system utilizing various sources in the computer system to obtain required information; and, assign appraisal according to established guidelines.
• Produce a variety of reports, spreadsheets, and/or email for daily and monthly data.
• Performs other related work as required or requested.

Requirements

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Sound MS Office skills and able to work in an organized manner
• Highly effective time management skills
• Strong attention to detail, accuracy and impeccable organization
• A passion for helping others

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $47,000 - $49,000 based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.