Customer Service Representative

Customer Service Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences.

Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.

To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.

Required:

• High School diploma or GED
• Six (6) months customer service or medical setting experience or Associate degree
• Professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communications
• Detail oriented with ability to multi-task
• Capable to work independently with minimal supervision
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Preferred:

• Knowledge of medical terminology

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.