Clinical Performance Specialist - Radiology - Boston, MA

Clinical Performance Specialist - Radiology - Boston, MA

As a Clinical Performance Specialist within Bayer's Radiology business unit, you are essential to enhancing customer experience through expert-level training and support for Bayer Radiology's portfolio of products. Your role is critical within the Radiology Solution Delivery organization, ensuring clinical adoption and satisfaction. You deliver product training and applications support, assist sales efforts, and maintain current knowledge of Bayer equipment and trends. The span of coverage for the Clinical Performance Specialist will be Eastern Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine with travel up to 75% within the territory. The position is residence based and candidates must live within the territory.

The primary responsibilities for this role are to:

• Deliver, plan and execute First Run Yield (FRY) clinical education training to users of Bayer equipment and/or Bayer software solutions, while ensuring all solutions are implemented according to Bayer standards;
• Facilitate and promote adoption of new technologies and procedures while onsite training occurs;
• Provide clinical expertise in the sales effort by working with Portfolio Reps, Strategic Account Managers, Channel Management, Customer Success Team and Inside Sales with the intent to support Bayer's portfolio of products;
• Build and maintain customer relations while maintaining high levels of customer satisfaction. Utilize individual customer success tactics to develop and maintain relationships to ensure customers that the appropriate tools to assist them in achieving their desired outcomes;
• Provide clinical answers and troubleshooting with external customers via telephone, e-mail, in person or electronically on all models (past and present) of Bayer Radiology products;
• Provide assistance and expertise with special projects as needed and requested;
• Will need to creatively develop implementation plans through detailed site and clinical workflow analysis; while using independent judgement to troubleshoot & resolve high priority and escalated questions/issues by using clinical acumen;
• Upon notification of adverse events or complaints, the Clinical Performance Specialist will follow company policies and procedures by notifying Bayer's Complaint Department;
• Maintain product knowledge on new and current device products and/or Software platforms;
• This specialist will be managing the Mid-Atlantic territory, which will cover primarily Virginia and Washington DC.

Bayer seeks an incumbent who possesses the following:

• Associate's degree in a relatable technical/clinical discipline with at least 6 years of relevant experience, or a Bachelor's degree with 4 years of experience, or a Master's degree with 2 years of experience;
• Radiologic Technologist (RT) Certification and/or CIIP Certification;
• Broad knowledge of effective Radiology and/or IT department workflow and practice;
• Excellent verbal and communication skills, proficiency in MS Office suite, and willingness to learn new technologies;
• Ability to problem solve, manage complexity, and ambiguity;
• Willingness to travel approximately 70% of the time, including overnight travel;
• Valid driver's license;
• Experience with Bayer/Medrad Injector systems and IT experience/radiation dose management software is a plus.

Employees can expect to be paid a salary of approximately between $75,831.00 to $113,747.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 12/18/25.