Senior Support Engineer

Senior Support Engineer | Boston, MA (Hybrid) $90,000 - $100,000 w/ 15% bonus

We are working with a leading international professional services organization to recruit a Senior Support Engineer to join their high-performing IT team.

This is an excellent opportunity for an experienced support professional who thrives on solving complex technical issues, mentoring colleagues, and contributing to continuous improvement in a fast-paced, client-driven environment.

You will act as a senior escalation point within the team, taking ownership of challenging incidents while helping to enhance overall service delivery and user experience.

Key Responsibilities

• Act as an escalation point for complex desktop, endpoint, and infrastructure issues
• Provide hands-on support across Windows, Microsoft 365, and enterprise applications
• Manage user accounts, permissions, and identity services (Active Directory / Azure AD)
• Support endpoint management using Intune and Autopilot
• Troubleshoot networking issues (VPN, DNS, DHCP, TCP/IP)
• Support mobile devices (iOS/Android) in corporate environments
• Maintain and support AV and meeting room technologies
• Mentor junior engineers and share technical knowledge across the team
• Contribute to documentation, processes, and service improvements
• Collaborate with vendors and internal teams to resolve issues

Skills & Experience

• 4–7+ years’ experience in enterprise IT support
• Strong experience with:
• Microsoft Windows 10/11
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Active Directory & Azure AD
• Intune and endpoint management
• Solid networking fundamentals (DNS, DHCP, VPN)
• Experience supporting remote and hybrid users
• Familiarity with ITSM/ticketing systems
• Exposure to security tools (e.g. Defender, CrowdStrike, Netskope) is advantageous
• Experience with AV / collaboration technology is desirable
• Previous mentoring experience or a strong desire to support and develop others is essential

What We’re Looking For

• A proactive problem-solver who enjoys tackling complex issues
• Strong customer service mindset with excellent communication skills
• Ability to work under pressure in a fast-paced environment
• A collaborative team player with a genuine interest in mentoring and developing colleagues
• Someone who takes ownership and drives issues through to resolution

If you’re a Senior Support Engineer looking for your next challenge in a dynamic and professional environment, we’d love to hear from you.