Sales Operations Supervisor

Sales Operations Supervisor

Colgate-Palmolive's Skin Health group is a place for your career to thrive! We offer opportunity, challenge, and a great team of driven and dynamic individuals. Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, we are a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science. For more than 30 years. PCA SKIN® has been and continues to be a trusted innovator in the development of highly effective professional treatments and daily care products. Our vision is to improve people's lives by providing results-oriented skin care solutions that are backed by science for the health of your unique skin. EltaMD made the journey to the US in 1988. Backed by science and a deep medical heritage, what started as a little Swiss secret quickly became the trusted choice for wound care and healing products by hospitals and physicians around the world. In 2007, we expanded from healing skin to include protecting skin with the launch of our cosmetically elegant line of sunscreens. Today, we are the number one trusted, recommended and personally used professional sunscreen by Dermatologists in the US. Filorga was the 1st French aesthetic medicine laboratory founded in 1978. The brand has expanded its expertise in aesthetic medicine by providing to the general public a range of revolutionary cosmetic products formulated with NCEF, a unique compound encapsulating in topical application the same ingredients used in injections. More than fifty cosmetic products have become available over time, all of which share the same principle: to combine optimal and clinically proven effectiveness with sensorial textures and premium packaging. Our brands are professionally recommended all over the world. We are part of the Colgate-Palmolive family, which provides our team with domestic and global career growth opportunities in all departments. Our rich benefits includes giving employees access to our amazing skin care products!

CP Skin Health Group is seeking a dynamic, highly organized Sales Operations Supervisor. This key role is responsible for leading a diverse team in managing all Order to Invoice (O2I) processes, ensuring operational efficiency across core technologies like SAP S4 HANA Cloud, and driving cross-functional collaboration to enhance customer experience. The supervisor will play a vital role in process standardization, system implementation, and fostering a high-performance, customer-centric culture within the sales operations function. Please note, this role is based in Scottsdale, Arizona and is expected to work in office 4x week.

Responsibilities

• Lead a diverse team in managing order processing, customer data, and sales support, fostering a high-performance culture and working to enhance customer experience to promote loyalty and growth
• Distribute and assign day to day work of direct reports
• Supervise Order to Invoice (O2I) processes; responsible for daily monitoring of SAP to identify, troubleshoot, and resolve stuck outbound deliveries, warehouse delays and billing blocks and month end closing activities
• Develop and test new business processes to address operational challenges and streamline efficiency
• Coordinate with Global IT to resolve system issues and implement updates
• Facilitate cross-functional collaboration for superior customer service delivery
• Drive EDI advancements for accuracy in eCommerce
• Participate in special projects for process standardization and serving as SME for business technologies, orchestrating testing and implementations. Core technologies include SAP S4 HANA Cloud, SAP Cloud for Customer, Shopify, Vtex, Stripe, SAP Litmos LMS, and Google Data Studio
• Collaborate with finance and data teams for SOX compliance
• Foster team development through training and projects

Required Qualifications

• Bachelor's Degree in Business Administration, Data Science, Communications, or a related field
• 3+ years experience in a sales operations environment, demonstrating a proven ability to enhance sales operations for optimal efficiency
• Advanced proficiency in Microsoft Office Suite (Word, Excel, etc.) or Google Workspace (Docs, Sheets, etc.), with the ability to leverage these tools for optimal productivity and collaboration
• Strong command of the English language in both oral and written forms, ensuring clarity and precision in communication

Preferred Qualifications

• Solutions oriented, with ability to challenge status quo to achieve positive change
• SAP experience
• Familiarity with office equipment and computer peripherals, coupled with a basic understanding of databases, reflecting a well-rounded technical skillset
• Previous people leadership experience
• Project management experience

Compensation and Benefits Salary Range $86,000.00 - $121,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.