MEDICAL ASSISTANT

Position Information

Posting NumberSRGV8528

Working TitleMEDICAL ASSISTANT

Number of VacanciesMultiple

LocationRio Grande Valley, Texas

DepartmentSchool of Medicine / Ambulatory Operations

FTE1.0

FLSANon-Exempt

Scope of Job

To provide excellent customer service as a first point of contact in an inter-professional clinic for the care of triply diagnosed (mental illness, chronic disease, and appetitive drive disorder) of an assigned population with excellent interpersonal, oral, written, and listening skills in Spanish and English.

Description of Duties

• To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record.

• Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner.

• Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions.

• Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system.

• Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.

• Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team.

• Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment).

• Help maintain an acceptable abandonment (no show) rates.

• Perform a variety of clinic specific telephone functions including scheduling and message management.

• May be required to provide coverage at other clinical sites as needed.

• Performs other related duties as assigned within the course and scope of this job.

Supervision Received

Receives general supervision from the assigned supervisor.

Supervision Given

None.

Required Education

High school diploma or equivalent and graduate of a Medical Assistant program.

Preferred Education

N/A

Licenses/Certifications

Current Medical Assistant Certification or Registration.

Required Experience

Related experience in an ambulatory/primary care clinic.

Preferred Experience

N/A

Equipment

Personal computer, usual office equipment, and usual medical office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Usual office or clinical ambulatory patient care facility conditions. Some evening and /or weekend work may be required. Possible exposure to blood-borne pathogens. Based on the area of assignment, extensive travel within the Rio Grande Valley may be required.

Other

Must be able to multi-task. Bilingual is preferred.

Physical Capabilities

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date02/27/2025

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Gender

*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at for detailed contact information.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current UTRGV employee?

• Yes

• No

• • Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• • Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• • Please provide the field of study for your education:

(Open Ended Question)

• • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• • Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

• Certifications and Licenses

Optional Documents

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document