Service Desk Manager People-First IT Leader
Berkshire Income Realty
Berkshire Income Realty, Inc. seeks a Service Desk Manager responsible for leadership and continuous improvement of service desk functions. This role includes managing a team for high-quality support, enforcing performance metrics, and improving user experiences. The ideal candidate will have at least five years in service desk roles and a keen ability for organization, critical thinking, and communication. Join a workplace that values diversity and employee wellbeing. #J-18808-Ljbffr Berkshire Income Realty
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