TRU by Hilton Wytheville - Front Desk Associate

Front Desk AssociateThe first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.Duties & ResponsibilitiesGreet and welcome guests upon arrival, provide prompt and professional service in a hospitable mannerAnswer incoming calls and direct to the appropriate party or department, take accurate messages when necessaryMaintain cleanliness and organization of the front desk area and common areasAdhere to all company policies and proceduresHandle sensitive and confidential information with discretionUpdate and maintain guest records in the reservation systemProcess payments and reconcile cash drawer at the end of each shiftGenerate reports as neededStand up for 6-8 hours each day.Handle check in, check out, and other transaction inquiries.Required Skills and QualificationsHigh school diploma or equivalent1-2 years customer service experienceExcellent communication skills, both written and verbalFriendly and outgoing personalityAbility to stay calm and professional under pressureStrong organizational skills and attention to detailPreferred Skills and QualificationsPrevious experience working in a hotel or related industryProficiency with computers and software programs, including Microsoft Office and property management systemsJob Types: Full-time, Part-time