Enterprise Customer Success Executive II

Enterprise Client Success Executive II

Join us as an Enterprise Client Success Executive II, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

What You'll Do:

• Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
• Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role.
• An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
• Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
• A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
• Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
• Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
• Bonus points for previous experience in Project Management, enriching your profile.
• Excellent written and verbal communication skills in [Language] and English.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
• Excellent medical, dental, and vision options
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid or remote work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

• Competitive Compensation: Base Salary of $72,800 - $104,000 USD per year + quarterly commission subject to the terms of the applicable bonus plan.
• Total compensation range for this position: $91,000 - $130,000 USD per year. Earnings are dependent on individual sales performance.

Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we cant do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each others successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. Were proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, youll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.