Senior AI Agent Developer

Job Title: Senior AI Agent Developer
Location: New York City, NY (Hybrid)
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099)

About the Opportunity:

ZipStaff is seeking a Senior AI Agent Developer to lead the design, development, testing, and deployment of enterprise conversational AI agents and intelligent workflow automations at a major utility organization.

You will architect solutions on Google Cloud Platform (GECX / Dialogflow CX), integrate with Azure and ServiceNow, and own CI/CD pipelines in Azure DevOps. This is a hands‑on senior seat. On‑site interview is required.

What You’ll Do:

• Design, build, train, and test conversational flows, intents, route groups, and LLM‑powered tools in GECX / Dialogflow CX.
• Develop RESTful APIs, webhooks, and microservices in Python, .NET, or Node.js to integrate agents with ServiceNow and Azure.
• Build and maintain CI/CD pipelines in Azure DevOps for agent configurations and fulfillment services.
• Implement automated test suites covering unit logic, webhook APIs, dialog flow regressions, and end‑to‑end journeys.
• Write and optimize complex SQL queries for conversational analytics and backend operations.
• Architect fault‑tolerant agent interactions, prompt engineering, and human escalation workflows.
• Participate in SAFe ceremonies including Program Increment planning and cross‑team dependency mapping.

Required Qualifications:

• 7+ years of professional software engineering experience.
• Proven track record designing and deploying enterprise virtual agents using GECX / Dialogflow CX (state handlers, route groups, webhook fulfillment, generative agent capabilities).
• Strong hands‑on Python (must have), plus .NET (C#), TypeScript, and JavaScript.
• Experience implementing automated testing for conversational systems and APIs (PyTest, NUnit/xUnit, Jest, or Postman/Newman).
• Mastery of CI/CD pipelines in Azure DevOps (YAML, release gates, automated testing).
• Experience integrating conversational agents with ServiceNow APIs (Incident, Change, Service Catalog, Flow Designer) and Azure services.
• Strong SQL and relational database skills.
• Experience operating in a SAFe environment.
• Knowledge of OAuth2, API key management, RBAC, and secrets handling across GCP, Azure, and ServiceNow.
• Able to work hybrid in New York City and interview on‑site.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

• Contact Center AI (CCAI) or telephony/voice gateway experience.
• SRE, observability, or AIOps exposure.
• Docker, Kubernetes, or serverless (Cloud Run, Azure Functions).

Benefits:

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff

ZipStaff partners with leading organizations to connect skilled technology professionals with high‑impact contract opportunities. We focus on quality matches, clear communication, and long‑term success for candidates and clients.