Helpdesk Analyst

Help Desk Analyst I

NHS Management is a family-owned company that has supported skilled nursing and long-term care communities across the Southeast for decades. Our corporate team in Tuscaloosa supports 44 facilities in Alabama, Arkansas, and Florida, along with the nurses, caregivers, and staff who serve our residents every day. When technology works, our people can focus on care. That's where you come in.

The Role

As a Help Desk Analyst I, you'll be the first point of contact for technology support across our corporate office and facilities. You'll fix problems, answer questions, and get people back to work quickly, often while they're in the middle of a busy shift. This is a strong starting point for someone building a career in IT who wants to learn from an experienced team and see how their work affects people.

What You'll Do

• Respond to support requests by phone, email, and ticketing system, and log, prioritize, and track every issue through resolution
• Troubleshoot hardware, software, printer, and connectivity issues for corporate and facility users, both remotely and on-site
• Reset passwords, unlock accounts, and manage user access in Active Directory and Microsoft 365
• Set up accounts, devices, and system access for new hires, and remove access when employees leave
• Image, configure, and deploy laptops, desktops, mobile devices, and peripherals
• Support users on our business and clinical applications [confirm systems, e.g., EHR, UKG]
• Escalate complex issues to Level 2/3 support or vendors with clear, complete documentation
• Build and update knowledge base articles and how-to guides for common issues
• Protect sensitive information and follow HIPAA and company security standards in all work

What You Bring

• High school diploma or equivalent required; associate's degree or coursework in IT or a related field preferred
• 0–2 years of help desk, IT support, or technical customer service experience (internships, school, and military IT experience count)
• Working knowledge of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, Wi-Fi, VPN)
• CompTIA A+, Network+, or Microsoft certifications are a plus but not required
• A calm, patient way of explaining technical issues to people who aren't technical
• Strong organization and follow-through, because no ticket gets forgotten
• Healthcare IT experience is a bonus

We offer the following benefits for you and your family:

• Competitive Wages
• Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
• Dental Insurance, Life Insurance, Vision Insurance
• 401K with company match
• Paid Holidays and Paid Vacation