Telephone Operator

Position Overview United Health Services (UHS) is seeking a courteous and dependable Telephone Operator to manage incoming and outgoing calls, provide information, and connect patients, families, and staff across our healthcare system. In this role, you’ll handle a variety of communication tasks, including paging, emergency code calls, and directory assistance, ensuring clear and timely responses in a fast‑paced environment. Every call you answer is more than a task—it’s a connection that matters. Whether helping a loved one reach a patient or assisting clinical staff during urgent situations, your calm professionalism and attention to detail play a vital role in supporting care and communication across the organization. Compensation Hourly rate: $17.05–$22.17, depending on experience. Eligible for benefits if hired into a regular position with at least 24 scheduled weekly hours. Job Responsibilities Respond to requests for communication with hospital personnel and physicians using appropriate channels, including overhead paging, digital pagers, and mobile phones. Handle emergency code calls and alarms with accuracy and urgency, following established protocols and participating in routine testing of emergency systems. Contact on‑call staff members as requested by various hospital departments, ensuring timely notification and accurate message delivery. Coordinate communication with clergy members upon request from clinical or support departments, especially in urgent or sensitive situations. Maintain custody and accurate tracking of hospital keys, ensuring secure access to restricted areas and compliance with key‑control procedures. Safeguard the hospital safe and manage access for authorized personnel, maintaining security and accountability at all times. Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new or replacement phones to staff. Maintain a current inventory and tracking system for hospital‑issued pagers, including issuing, receiving, and troubleshooting equipment. Serve as a back‑up resource to the information desk during off‑hours, assisting visitors and callers with directions and general inquiries. Operate as the communication base for hospital security, relaying critical information and assisting with emergency response coordination. Assist in the release process of deceased individuals by coordinating communication between clinical staff, security, and funeral service providers. Position Qualifications High school diploma or equivalent; 2 years of experience utilizing a multi‑line phone system is acceptable in lieu of a diploma. Preferred: 2 years of prior switchboard experience. Benefits Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. Flexible plan options and coverage tiers to fit individual needs. Discounted childcare through Bright Horizons. Voluntary benefits such as pet insurance, legal services, and identity‑theft protection. Accrued paid time off (PTO) starting day one. 403(b) retirement plan with company match. Flexible spending accounts. Access to financial advisors. Up to $400 per year in wellness rewards. 24/7 Employee Assistance Program (EAP) counseling. Virtual mental health support. Food pantry. PTO donation program. Professional attire through the Classy Closet. Equal Opportunity Employer United Health Services is an Equal Opportunity Employer. #J-18808-Ljbffr