IT Technician

Are you looking for an exciting opportunity? Join a growing engineering organisation delivering complex infrastructure projects within mission-critical data centre environments. The organisation works closely with clients and engineering teams to design and deliver reliable, efficient facilities that support modern digital infrastructure. This opportunity is ideal for an early-career IT professional looking to develop their skills in systems, infrastructure, or cloud administration. As an IT Technician, you will provide day-to-day technical support, maintain hardware, software, networking, and core IT systems, while working with internal teams to resolve issues and improve IT operations. Responsibilities: End User Support Provide first & second-level technical support for desktops, laptops, mobile devices, & peripherals Troubleshoot issues related to operating systems, productivity tools, email, collaboration platforms, & line-of-business applications Perform user onboarding & offboarding, including account provisioning, access management, & equipment setup Hardware & Systems Support Install, configure, maintain, & troubleshoot workstation hardware, printers, scanners, & related peripherals Perform hardware repairs, upgrades, & replacements as needed Maintain IT asset inventory, including lifecycle tracking & warranty management Assist with server or cloud administration tasks under guidance (patching, monitoring, backups) Networking & Connectivity Support basic network infrastructure, including gateways, switches, wireless access points, & cabling Troubleshoot network connectivity issues & assist with IP configuration & user access Support basic firewall or security rule updates under supervision Process Management & Documentation Follow & contribute to IT service management processes (ticketing, change management, incident response) Document procedures, troubleshooting steps, & system configurations Maintain accurate records in ticketing & asset management systems Assist with IT compliance, security best practices, & routine audits General IT Operations Monitor system performance & escalate potential issues proactively Support software deployment, updates, & patch management Participate in IT projects such as upgrades, migrations, or process improvements Stay current on relevant technologies & recommend improvements when appropriate Required Skills/Qualifications: Associate’s or Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience 1–3 years of experience in IT support or systems administration (internships included) Working knowledge of Windows operating systems Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Experience with ticketing systems & end-user support best practices Strong problem-solving skills & customer service orientation Clear verbal & written communication Ability to prioritize tasks & manage multiple issues simultaneously Strong attention to detail & documentation accuracy Willingness to learn & adapt in a fast-paced environment Team-oriented mindset with the ability to work independently Desirable Skills: Familiarity with Microsoft 365, Active Directory, & identity/access management Experience with basic server administration, virtualization, or cloud platforms Relevant IT certifications (CompTIA A+, Network+, Microsoft, etc.) Exposure to cybersecurity fundamentals & endpoint protection tools Scripting or automation experience Location: Atlanta, Georgia Salary: $70,000 Base Per Annum #J-18808-Ljbffr