Guest Service Agent

Guest Service Agent

Are you passionate about providing exceptional service and creating memorable experiences for guests? We're looking for a friendly and outgoing individual to join our team as a Guest Service Agent. As the first point of contact for guests, you'll play a vital role in ensuring their stay is comfortable and enjoyable. If you thrive in a customer-focused environment and enjoy making people feel welcome, we want to hear from you!

The Residence Inn by Marriott is owned and operated by Duprey Hospitality, a full-service hotel management company based in Concord. We take pride in our commitment to excellence. With management contracts including renowned brands like Marriott, Choice Hotels, and Hilton, we're at the forefront of hospitality. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Responsibilities:

• Deliver professional and courteous guest service, ensuring guests feel welcomed and valued throughout their stay.
• Extend a warm greeting to arriving guests, creating a positive first impression of the hotel.
• Handle telephone inquiries with courtesy and efficiency, providing helpful information regarding hotel services, guest registration, local attractions, and travel directions.
• Efficiently manage guest reservations, including generating, confirming, canceling, and modifying bookings as needed.
• Maintain accurate records of room availability and guest accounts, ensuring seamless check-in and check-out processes.
• Provide assistance to guests with luggage upon arrival and departure, offering personalized service to enhance their experience.
• Handle billing transactions with precision, including computing bills, processing payments, and providing change when necessary.
• Assist guests in making reservations for restaurant dining, transportation, or entertainment, ensuring a seamless experience.
• Promote current hotel and franchise marketing programs to enhance guest satisfaction and loyalty.
• Complete daily shift responsibilities checklist to ensure all tasks are completed efficiently and accurately.
• Demonstrate effective teamwork skills, fostering positive relationships and collaboration within a diverse team environment.

Must be available to work in the evenings and on weekends as needed.

Requirements:

• Education or Experience- High school diploma or GED equivalent; no prior experience is required.
• Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
• Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
• Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.